"Specialist, Technology Support"

Job Details

Posting Details

Position Information

Job Title
Specialist, Technology Support

Status
Regular

Full Time/Part Time
Full-time

Location
Jamestown Campus

Job Description

At Guilford Technical Community College ( GTCC ), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The technology support specialist performs installation, maintenance, and repair of the college’s computers, servers, printers, and scanners. S/he will install, maintain, support, and operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.

Min Salary
$44,993.26

Mid Salary
$55,465.44 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.

Duties/Functions

Difficult Challenges

Contacts

Education Required

• Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree.

Education Preferred

• Bachelor’s degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred.

Certifications:

• Other industry standard, related certifications.

Experience Required

• One year of experience in a technical support related field.

Experience Preferred

• 3 years of experience in a technical support related field.
• Experience with Microsoft Intune.
• 1 year experience supporting macOS
• Experience imaging computers
• Experience with Enterprise Service Desk software and Remote Support software
• Experience with Multi-Function Network Printing solution.

KSA Required

• Demonstrated knowledge in supporting a Windows, Mac, and Apple iOS.
• Demonstrated knowledge of PC configuration and repair.
• Demonstrated knowledge in operating audiovisual equipment.
• Demonstrated knowledge in current versions of Windows Operating System and Apple iOS.
• Demonstrated knowledge in computer configuration and repair.
• Ability to install, configure, and repair printers.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Proficient in email, MS Office, virus protection software and other common college software applications.
• Strong organization and problem-solving skills.

KSA Preferred

Department/Job Specific Requirements

• Position may require hours that are outside of the normal schedule which may be adjusted to meet the needs of the department.
• Must have a valid driver’s license.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training ( PIP )
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable.

Physical Demands

Posting Type
Staff

Posting Detail Information

Posting Number
2026-003-REG

Open Date
01/13/2026

Close Date
02/12/2026

Open Until Filled
No