"Sr. Help Desk Associate"

Job Summary

Assist University community with University Information and computing needs via phone, email, and other communication methods. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. This includes providing direct support for services such as: advanced account support, extended hardware and software support, advanced email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk. Associates will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

About Us

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications

Two years of post-secondary education

Two years of professional experience with desktop and/or IT helpdesk/service desk

Knowledge and experience with Microsoft Office Suite, Windows and/or Apple macOS operating systems, software application administration, and hardware

Experience providing hardware and software support for desktops, laptops, mobile devices, and printers

Experience with direct customer support face-to-face and/or remotely

*Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.*

Preferred Qualifications

Experience with audio/visual (AV) classroom equipment

Nationally recognized IT certifications; preferred

Experience interacting with vendors

Special Instructions

This position has a minimum salary of $46,600 and will be located in Kearney, NE.

Please note: Sponsorship will not be offered for this position.

If you should need assistance with your application, please call 402-472-3701

To apply, visit https://jobs.nebraska.edu/UniversityNebraskaSystem/job/Sr_-Help-Desk-Associate/574-en_US