"Sr. Program Coordinator"

Position Summary:

Rutgers, The State University of New Jersey is seeking a Sr. Program Coordinator for the One Stop Student Services Center (One Stop). Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success. This is a direct student service position, spending the majority of time on the 'front line' working with students, parents, and other University departments.

Among the key duties of the position are the following:

• Assists students in navigating the various pathways after enrollment at Rutgers University – New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
• Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
• Acts as a facilitator to resolve student services issues.
• Works with the knowledge about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
• Identifies and anticipates student enrollment issues,
• Resolves or establishes a viable and timely plan for resolution, and follow-up on agreed upon plans.
• Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development.

Minimum Education and Experience:

• Bachelor's degree or an equivalent combination of education and/or experience.
• Two (2) years of experience working with students or customers in a service-oriented environment.

City:

Piscataway

State:

NJ

Equipment Utilized:

• Working knowledge of student information systems (including but not limited OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB).
• PC for Student Information System, Financial Aid Management System, NSLDS, WebNow, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc.
• Microsoft Office.

Special Conditions:

• Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.
• Two (2) vacancies.

Salary:

68279.00

Posting Number:

26ST0339

Posted:

03-Mar-26

Location:

New Brunswick, New Jersey

Internal Number:

269498