"Student Academic Specialist (Student Services Administration Professional I)"

Student Academic Specialist (Student Services Administration Professional I)

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Admissions and Enrollment

Type: Full-Time

Posting Number: req24707

Department: Graduate College Admin

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Graduate College is seeking applications for a Student Academic Specialist (Student Services Administration Professional I). The person holding this position will perform duties as part of the Graduate Admissions & Degree Services (GrADS) section of the Graduate College and report to the GrADS Assistant Director.

The incumbent in this role will receive and process admissions documentation and track students' academic progress and completion of degree requirements, as well as consult with students, academic program coordinators, Directors of Graduate Studies, faculty, and other campus partners to ensure compliance with University and Graduate College policies and procedures. This is a fast-paced collaborative work environment that requires attention to detail as well as efficient and effective communication.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Student Services and Admissions Support

• Respond to phone and email inquiries from students, faculty and staff in a timely and professional manner.
• Steward of applicant/student records and data.
• Oversee records and communications in GradPath, UAccess, GradApp, GradSlate, OnBase, Outlook, etc.
• Follow guidelines for filing and archiving data for easy retrieval.
• Maintain and track all records associated with applicant/student files in necessary admissions/student related systems.
• Recommend changes or enhancements that might improve overall team performance and the applicant or student experience

Documentation and Quality Assurance

• Review and processing of graduate applications for compliance with admissions requirements
• Process defers, term updates, and Program Additions & Changes
• Review forms submitted by students in the GradPath system to document completion of steps to earn degrees.
• Review formatting of dissertations and theses submitted for archiving.
• Maintain accurate student records.

Communication

• Communicate with applicants, Graduate Program Coordinators, agencies, and other campus units to assist with the application and admissions process.
• Ensure that the GrADS team contributes to program, applicants, and students' confidence in the UArizona Graduate College as an excellent institution.
• Clarify policies and procedures for students and departments.
• Assist with workshops designed to train new personnel working with graduate students
• Other Duties as assigned

Knowledge, Skills, and Abilities (KSAs)

• Graduate admissions processes and degree requirements - Familiarity with university-level graduate admissions, academic records, and progression tracking.
• University and academic policies - Understanding of institutional and graduate-level academic policies, procedures, and compliance requirements.
• Student information systems- Experience or understanding of the platforms used for admissions and student records management.
• Technological proficiency - Comfort using Microsoft Office Suite (Word, Excel, Outlook), database systems, and university portals.
• Data entry and document processing - Accurately and efficiently process admissions documents and academic records.
• Communication skills - Clear and professional verbal and written communication with students, faculty, and staff.
• Interpersonal and collaboration skills - Ability to work cooperatively in a team and interact effectively with the campus community.
• Organization and time management - Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Ability to track and monitor student academic progress - Ensure timely updates and alerts regarding degree milestones or issues.
• Ability to work independently and collaboratively - Self-directed while also contributing to a team-focused office environment.
• Ability to adapt to high-volume workload - Manage stress and prioritize effectively in a deadline-driven office.
• Ability to provide exceptional customer service - Assist students and stakeholders with empathy, professionalism, and clarity.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience is required.

Preferred Qualifications

• Experience working with UA student information system (UAccess)
• Experience using GradApp, GradPath, OnBase, and Slate
• Experience in speaking and writing in a second language

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $20.33 - $25.41

Compensation Type: hourly rate

Grade 5

Career Stream and Level PC1

Job Family Student Services Admin

Job Function Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Kristi Davenport
kdavenport@arizona.edu