Communicate account information clearly, professionally, and
respectfully while maintaining confidentiality.
Explain payment expectations, billing information, available
payment options, and applicable institutional policies and
procedures.
Document outreach efforts, student interactions, and account
notes accurately in the applicable student information or accounts
receivable systems.
Follow established escalation procedures for complex,
sensitive, or unresolved account matters.
Coordinate with other campus offices, as appropriate, to help
resolve student account questions and barriers to payment.
Customer Service and Front-Line Support
- Provide customer service coverage by phone, email, and in
person, as assigned.
- Respond to student, parent, staff, and other customer inquiries
in a timely and courteous manner.
- Conduct outreach for overdue student accounts.
- Research and resolve routine questions related to tuition,
fees, payments, credits, refunds, holds, and account
activity.
- Refer inquiries requiring specialized knowledge or
authorization to the appropriate staff member.
- Maintain a professional, welcoming, and student-centered
service environment.
Administrative Functions
- Assist with routine data entry, account updates, payment
processing support, document preparation, filing, scanning, and
record maintenance.
- Review student accounts charges for accuracy and reach out to
other departments if needed for resolution.
- Review account and billing information for accuracy and
identify discrepancies or items requiring follow-up.
- Support the preparation of reports, correspondence,
spreadsheets, and other departmental materials.
- Assist with departmental projects, process improvements, and
periodic operational activities.
- Maintain organized and accurate electronic and paper records in
accordance with institutional policies.
- Perform other related duties as assigned.
Minimum Required Qualifications
- Associate degree or relevant college coursework.
- Bachelor's degree or equivalent combination of education and
experience.
- Previous experience in customer service, accounts receivable,
office administration, higher education, or a related field.
- Strong written and verbal communication skills.
- Demonstrated ability to provide professional and responsive
customer service.
- Strong attention to detail and accuracy.
- Ability to handle confidential information with
discretion.
- Proficiency with Microsoft Office or comparable office
productivity applications.
- Ability to organize work, manage competing priorities, and meet
deadlines independently.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and
experience.
- Experience working with student accounts, billing, collections,
accounts receivable, or financial services.
- Experience with student information systems, customer
relationship management systems, or accounting software.
- Experience conducting payment reminder or overdue balance
outreach.
- Experience with use of PeopleSoft, Workday, and/or TouchNet a
plus.
- Familiarity with higher education policies and practices.
Knowledge, Skills, and Abilities
- Ability to communicate financial information clearly to
individuals with varying levels of financial knowledge.
- Ability to remain courteous, calm, and solutions-oriented when
handling sensitive or difficult conversations.
- Ability to maintain accurate records and follow established
procedures.
- Ability to work effectively both independently and as part of a
team.
- Ability to exercise sound judgment and protect confidential
student information.
- Commitment to providing equitable, respectful, and
student-centered service.
Working Conditions
This is a temporary, 30-hour-per-week position for a period of two
years. The position requires regular computer use, telephone and
email communication, and occasional in-person interaction with
students and other customers. Work may involve handling
confidential financial and student information and conducting
outreach regarding overdue balances.
The hourly range for this position is $23.00-$25.00, commensurate
with experience and qualifications.
Weekly Hours:
30
Annual Work Schedule:
52 week
(For Seasonal and Temporary Positions, this will be determined
by the manager)
Application Instructions
For all administrative and academic positions, please upload a
current resume and cover letter. In your cover letter, please
reflect on how your professional and personal values align with the
Mission of the
College.
For all other positions, resume and cover letters are optional, but
your most up-to-date work experience and educational background are
required.
Applications will be accepted until the position is filled.
However, priority consideration will be given to applications
submitted within 30 days of the posting date.
Additional Information
To review our generous benefits options, please review our detailed
information
here or check
out our
Benefits at a
Glance.
The College also provides reasonable accommodations to qualified
individuals with disabilities during the hiring process in
compliance with law. Please contact Human Resources for questions
or to request an accommodation via email at hr@holycross.edu, or by
calling 508-793-3391.
The College is an Equal Employment Opportunity Employer and
complies with all Federal and Massachusetts laws concerning Equal
Opportunity in the workplace.
To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Student-Accounts-Assistant_JREQ-000731
je-42b6f3db6c674112a1585bca69867ba9
