Student Administrative Assistant Intermediate (Hybrid)

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Student Admin Assistant Intermediate plays a critical role in the Student Veterans Resource Center to ensure timely reporting of VA education benefits and military tuition assistance funding for veteran-connected students. This position reports to the Program Manager of the Student Veterans Resource Center and supports the  certifying and processing of Veteran Affairs and Department of War benefits for veterans and eligible military-connected students. 

The SVRC currently serves student veterans in many areas, including academic assistance, GI Bill and VA education benefit assistance, career preparation, and established connections with the Department of Veterans Affairs (VA) and other community Veteran Service Organizations (VSO). Through established connections to campus and external community partners, the SVRC proudly serves Veterans, National Guard and Reserve, as well as spouses and dependents of student veteran population at UM-Flint. 

This is a part-time 25 hour (62.5% effort) per week position with an annual salary range of $21,437.50 - $26,812.5.

• Certifying (70%)
  • Assist with School Certifying Official Responsibilities for VA
  • Assist with School Certifying Official Training
  • Process Veteran Affairs (VA) and Department of War (DoW) Educational Benefits
• Compliance (10%)
  • Conduct Student Degree Audits
  • Monitor and Maintain Program Compliance
• Veteran Student Support (10%)
  • Counsel VA Connected Students
  • Act as a Liaison and Advocacy for VA students
• Administrative Support (3%)
  • Provide customer service and support
  • Answer phones/department email
  • Maintain Databases
• Provide Veteran Student Outreach (2%)
  • Participate in campus and community outreach events

• High School Diploma or equivalent
• Two or more years of administrative support experience
• Must have customer service experience
• Knowledge and demonstrated ability to use advanced software and computer applications, including Microsoft Office (Excel, Word, PowerPoint and Google Suite applications) with demonstrated capacity and ability to learn required VA and DoW applications
• Demonstrated strong writing and general communication skills
• Must have attention to detail

• Familiarity with VA education benefits and DoW military tuition assistance programs
• Experience using VA's Enrollment Manager program

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an equal employment opportunity employer.