Student Assistant - Patient Account Representative

Job Details

Posting Number: G/R33342P

Working Title: Student Assistant - Patient Account Representative

Department: UHC-Business Services

Advertised Salary: $13.00 per hour

Anticipated Start Date: 08/03/2026

Employment Type: Employee

Duties/Responsibilities

Verifies insurance eligibility (50%): Verifies insurance eligibility on patients that come through the UHC and present an insurance card. Verifies eligibility by calling the insurance carrier, verifying through our clearinghouse or using e-verify. Insurance will be verified two (2) times a year for each patient that is seen for an appointment at UHC: Fall Semester and the beginning of a new calendar year. Corresponds with patients by secure message, e-mails or calls, if insurance is found to be inactive/terminated and attempts to get updated insurance coverage information.

Administrative and Customer Service (50%): Answers phones in a courteous and professional manner. Provides a positive first impression to all customers, including students, parents and departmental liaisons. Provides information regarding patient balances within the Practice Management System (PMS) and answers any other questions that might arise. Refers inquiries, when necessary, to the supervisor or other departments, supplying names, 81#, and other pertinent information. If needed, composes and enters internal notes about the phone conversation so others know what has transpired on an account. Follows file retention policy for payment documentation and database files containing patient and transaction records and shreds those files monthly as appropriate retention dates have passed. Follows internal procedures to monitor individual patient accounts to ensure that patients with patient due balances are flagged/unflagged with the Banner system.

Position Summary

This position is required to accurately enter in insurance information for billing purposes and verify insurance eligibility. This position is responsible for answering the department phone, which includes answering basic questions about balances, posting patient payments and managing the flagging of UHC financial holds within Banner. This position will maintain payment documentation and files containing patient and transaction records and manage the shredding for staff within the Business Services department. This position could staff the Business Services Patient Accounts as needed.

Relevant/Preferred Education, Experience, Licensure, Certification in Position

UGA Minimum: Current enrollment as a UGA student

UHC Minimum: Technical knowledge in the field acquired through an apprenticeship; 2-year degree, or professional certificate; 1-year medical office experience preferred

Knowledge, Skills, Abilities and/or Competencies

• Excellent communication and customer service skills.
• Respect for confidentiality of health and patient information.
• Knowledge of electronic health record systems.
• Ability to work alone as well as a group.
• Ability to prioritize tasks and multitask.
• Organized.
• Detailed work habits.
• Dependable and punctual.
• Demonstrates a professional attitude/behavior.
• Preferred qualifications include medical terminology.