"Student Financial Services Advisor - Loans"

Student Financial Services Advisor - Loans

Available Title(s): 1481-YN_ADMINPRO - Student Services Coordinator/Advisor 1

Business Title: Student Financial Services Advisor - Loans

Employee Type: Admin. Professional

The Opportunity:

Are you passionate about helping students navigate their educational journey? In this role, you will be the primary point of contact for students, faculty, staff, and parents-providing expert guidance and support in all areas of Student Financial Services.

As part of our team, you will play a key role in supporting our Loans Program, along with several other federal aid programs. Your responsibilities will include financial aid processing, packaging, testing, and delivering exceptional client service.

Beyond program support, you will help shape our communications by developing and editing content that informs and empowers our community. Everything you do will contribute to advancing the vision, mission, values, and goals of both our office and the university.

If you thrive in a collaborative environment and are committed to making a difference in students' lives, we'd love to hear from you!

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,750.85 - $4,574.21 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Positions require a Bachelor's degree and two (2) years of professional work experience in student services or related education/experience. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
• Experience in customer service.
• Experience working with diverse populations.
• Developed skills in written and verbal communication, including experience with large group presentations.
• Ability to work flexible schedules including occasional weekends/evenings.
• Demonstrated experience interpreting rules and regulations
• Demonstrated experience working in a team environment.

Preferred Qualifications:

• Master's Degree.
• Experience with PeopleSoft.
• Experience with student services in a higher education setting such as Financial Aid, Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics, and/or Housing and Dining.

About the Student Financial Services - For more information about the great work we are doing and to find our mission and values, please visit our website: Student Financial Services Webpage

Area/College: Enrollment

Location: Pullman, WA

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1. Resume
2. Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.

Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Professional reference contact information will be requested later in the recruitment process through Workday.