Student Services Assistant

Job no: 523389

Work type: Full Time

Location: Crawley

Categories: Student Administration / Support Services

• Be the first point of contact supporting students through their university journey.
• Deliver high‑quality, empathetic service in a people‑focused, student‑centred environment.
• Interviews are scheduled for Monday 8th June. If you are shortlisted, you will receive an email confirmation with further information.
• There are currently two vacancies for this role;
• Full-time (1.0 FTE) appointment on an ongoing basis.
• Fixed term (1.0 FTE) contract until September 2026.
• Base salary range: $77,205 – $82,011 p.a. (pro-rata) plus 17% superannuation.

About the area

Student Life sits within the University’s Education Portfolio and plays a central role in delivering a high‑quality, inclusive student experience. The Student Offices team provides front‑line student advisory and administrative services, supporting students from enrolment through to progression and graduation. Working closely with academic areas, central administration and student‑facing partners, the team ensures students receive timely, accurate and compassionate support across the student lifecycle.

About the opportunity

• Provide a consistently high level of customer service to students, staff and prospective students across face‑to‑face, phone and digital channels, resolving enquiries efficiently and empathetically.
• Use sound judgement and initiative to respond to detailed enquiries, escalating or referring complex matters appropriately while maintaining accuracy and confidentiality.
• Maintain accurate student records and documentation, apply university policies and procedures, and contribute to continuous improvement initiatives that enhance the student experience.

About you

• Completion of Year 12 or demonstrated equivalent competency, with relevant administrative experience in a customer‑focused environment.
• Demonstrated experience delivering high‑quality customer service, ideally within a higher education, education or service‑based setting.
• Well‑developed written and verbal communication skills, with the ability to explain information clearly and sensitively to a diverse audience.
• Strong organisational skills with proven attention to detail, accuracy and the ability to meet deadlines in a fast‑paced environment.
• Proficiency across common digital tools including word processing, spreadsheets, databases, email and online systems, with the ability to learn new systems quickly.

Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.

Position description: Student Services Assistant PD.pdf

To learn more about this opportunity, please contact Gabby O'Callaghan at gabby.ocallaghan@uwa.edu.au

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Sunday 31st May 2026.

This position is only open to applicants with relevant rights to work in Australia

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.