"Student Services Assistant, Journal Square Campus"

Job Details

Position Description

Hudson County Community College

Student Services Assistant, Journal Square Campus

Jersey City, NJ

Classification: Student Services Assistant (Two Vacancies)

Union Affiliation: Support Staff Federation

Office/School: Hudson Hub One Stop Student Services Center

Reports To: Director of Hudson Hub One Stop Student Services Center

Salary Grade: 107

“Hudson is Home”

“Hudson is Home” is about our people. Hudson County Community College truly cares about our faculty, staff, students and community. At HCCC, you will be respected, supported, and valued! Our caring, collaborative, and diverse culture is what defines us and together we can and will achieve our dreams!

Our Perks

HCCC provides full-time employees with a strong, comprehensive benefits package that includes: Medical, Dental, Vision, Life Insurance, Parental Leave, Paid Time Off, Retirement Plans, and up to $9,000 per year invested in your professional development. Additionally, we also offer employee assistance programs, flexible spending accounts, flexible hybrid work schedules (depending on the position), employee discount marketplace, and more.

About This Position:

Hudson County Community College’s (HCCC) Hudson Hub One Stop Student Service Center (Hudson Hub) houses student services related to enrollment, registration, financial aid, student accounts, and continuing education and workforce development. It is designed to streamline and enhance the student experience. Under the supervision of the Director, the Student Services Assistant serves as the first point of contact in the Hudson Hub, assisting students with a wide range of services.

The Student Services Assistant (SSA) position provides exemplary frontline customer service and possesses a broad knowledge base of all student services, including, but not limited to, admissions, testing, financial aid, student accounts, advising, registration, continuing education, workforce development, transfer pathways, and career services. The SSA is also responsible for processing and scanning paperwork, troubleshooting application and enrollment issues, answering phone calls in the Call Center, and responding to emails and chat/text messages. The SSA serves students in person in the Hudson Hub.

Summary of Duties

What You’ll Do:

• Greets students and provides service in a pleasant, helpful, and effective manner.
• Assists students in person, on the phone, and via email/text with processes related to admissions, financial aid, student accounts, registration, continuing education, and workforce development.
• Possesses a thorough understanding of HCCC programs and services, determines and delivers the required services, and makes appropriate referrals when necessary.
• Monitors traffic flow in the Hudson Hub using the queue management system.
• Troubleshoots and solves application and registration issues.
• Processes and records cash payments for tuition and fees, issues receipts, and maintains accurate transaction records.
• Reconciles daily cash transactions and ensures compliance with security protocols for handling cash and sensitive information.
• Collects, processes, scans, and shreds documents as appropriate.
• Conducts outreach to prospective and/or current students as needed.
• Assists students in accessing information via Self-Service, including Student Planning, Degree Audit, Financial Aid, EAB Navigate, and Student Accounts.
• Assists students with accessing and completing forms and requirements related to enrollment, financial aid, and academic progress.
• Makes recommendations for process revisions and improvements
• Attends employee training sessions and stays updated on policies, rules, and regulations related to job duties.
• Remains flexible and adaptable in work schedules, locations, and work assignments as defined by College and area needs, including occasional evenings and weekends.
• Performs other duties as assigned.

Qualifications

What You’ll Need:

• Associate's degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Demonstrated ability to communicate effectively, multi-task, and work with a diverse population.
• Experience working in a busy, fast-paced, customer service-oriented environment.
• Organized and detail-oriented.
• Projects a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, and personal integrity at all times.
• Excellent customer service and interpersonal skills.
• Ability to maintain a positive attitude in a demanding work environment.
• Ability to respond promptly and accurately to inquiries, resolving routine problems and questions in a timely manner.

Preferred Requirements

• Bilingual proficiency in Spanish or Arabic.
• Experience in a higher education setting or working with student services.
• Preferred experience with higher education technology such as Ellucian Colleague, Ellucian Recruit, and EAB Navigate360 for managing student records, admissions, registration, and academic progress tracking.
• Experience handling cash transactions with attention to detail and following established security procedures.

Residency

• As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically articulated in the job description, but which may be reasonably considered to be incidental in the performance of their duties.

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