Student Services Officer 2

The Stanford Neurosciences Interdepartmental Graduate Program is seeking a Student Services Officer 2 to manage program operations and provide critical and comprehensive support to students and faculty. This is a 100% FTE continuing, exempt position based on the Stanford campus and is hybrid-eligible, subject to operational need.

The Neurosciences IDP offers training leading to a Ph.D. in Neuroscience. The primary goal of the program is to train students to become leaders in neuroscience research, education, and outreach.

The Student Services Officer 2 will partner with program leadership and staff to ensure student success and drive program excellence. This position will administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services and will identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

Duties include:

• Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
• Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
• Reconcile complex issues; analyze diverse transactions from multiple sources.
• Summarize data from multiple sources, prepare management reports and presentations.
• Identify and evaluate data needs, manage the implementation and development of technology.
• Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
• Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
• Serve as a subject matter expert to students and other departments; represent unit/department.
• May lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• May oversee, analyze and assist in financial processes and development of budgets.
• Serve as a key member of project teams.
• Perform administrative duties as needed.

The expected pay range for this position is $94,998 to $112,502 per annum.