"Student Services Professional IB"

Job Description

POSITION PURPOSE: Under the direct to general supervision of the Director of Special Programs & Student Retention Initiatives, the Black Student Success Center (BSSC) Coordinator is responsible for assisting in the implementation of the center's programs and activities and supporting campus initiatives aimed at promoting student persistence, retention, and graduation. This role includes providing basic student support and guidance, participating in recruitment and retention efforts, and representing the center at events. Additionally, the BSSC Coordinator will assist in the day-to-day operations of the center, including maintaining records and preparing reports, supporting the advisory board, training and mentoring student assistants, and serving as a primary contact for the center. The position also involves developing and maintaining positive relationships with campus and community stakeholders and participating in professional development opportunities.

DUTIES & RESPONSIBILITIES:

Programming and Student Support

• Assist in implementing the center's programs and activities following established procedures and guidelines.
• Support campus entities in promoting persistence, retention, sense of belonging, and graduation through structured collaborations.
• Provide basic student support and guidance under supervision.
• Participate in recruitment and retention activities by following established plans and protocols.
• Help plan events, support student club initiatives, facilitate presentations, and conduct outreach to internal and external audiences to promote the center.
• Represent the Black Student Success Center at on-campus and local events to identify professional development opportunities.
• Provide basic support to Black student clubs and organizations within defined parameters.

Black Student Success Center Operations

• Assist in the day-to-day operations of the Black Student Success Center, including maintaining program records, membership lists, and preparing monthly summary reports of BSSC programming, activities, following established procedures.
• Support the establishment and development of an advisory board by performing assigned tasks under supervision.
• Contribute to a positive atmosphere and provide guidance to groups using the center within defined guidelines.
• Assist in training and mentoring student assistants and graduate student leaders following established protocols.
• Serve as a primary contact for the center, elevating more complex interactions or situations to the Director.
• Help develop and maintain positive relationships and partnerships with campus constituents, community resources, and other stakeholders.
• Participate in professional development opportunities as directed.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE –

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and one (1) year of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. Equivalent amounts of graduate level job related education may be substituted for the required experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

• Regular and reliable attendance is required.
• Working knowledge of the methods and problems of organization and program management, research and interviewing techniques, and principles of individual and group behavior.
• Ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned and the basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Ability to interpret and apply program rules and regulations, gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations.
• Ability to present clear and concise information orally and in written reports.
• Ability to be sensitive to issues impacting Black and other historically marginalized students.
• Ability to effectively operate within a budget.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Proficient computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.

PREFERRED QUALIFICATIONS:

• Advanced degree in a related field.
• Prior professional or volunteer experience supporting and advocating for the needs of Black students.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS:

LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

CLASSIFICATION TITLE:

Student Services Professional IB

UNION CODE: R04

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,269 per month

CSU CLASSIFICATION SALARY RANGE: $4,269 - $6,040

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.