"Student Success Navigator, Advanced Manufacturing"

General Description

Reporting to the Director, Advanced Manufacturing, the Student Success Navigator for Advanced Manufacturing provides high-quality and proactive supports to incoming advanced manufacturing students throughout their enrollment experience at Community College of Philadelphia. This includes outreach to applicants and admitted students, connection to resources and services to facilitate their entry into the College and assisting with the development of a personalized plan for their path to success, program completion and career placement in advanced manufacturing and related fields. The Student Success Navigator provides dynamic and innovative support in advancing student retention strategies designed to meet the outreach, retention, operational and enrollment goals for advanced manufacturing and related programs. The Student Success Navigator will represent the Academic and Student Success Division and CCP both on and off-campus, to current and prospective students, parents, community agencies, and a variety of other individuals or organizations. This individual will be responsible for attending various retention and recruitment events, organizing and conducting information sessions. The Student Success Navigator will meet one-on-one with students for career and goal planning, while supporting program enrollment by following leads and engaging with potential and current students to ensure enrollment and retention targets are met. This is a grant funded position. Continued employment is contingent on the availability of those funds.

Specific Responsibilities

• Generates leads and maintain a pipeline of prospective students for advanced manufacturing and related programs at the College.
• Coordinate recruitment, retention and engagement programming on and off campus to include direct engagement strategies to high schools and adult populations, partnering with the Admissions Office where needed.
• Works effectively as part of a team involving multiple agencies and businesses.
• Works with other program staff to recruit, screen and support candidates for the programs.
• Practices consistent outreach to community-based organizations to provide updated, realtime information about the College's advanced manufacturing and related programs.
• Creates and maintains a shared stakeholders list to be used for engagement and outreach.
• Assists the AP and Director in maintaining, updating, and recommending changes to recruitment criteria, policies, and procedures.
• Collaborates with the marketing department to promote programs by assisting with preparing and providing informational brochures; writing and placing advertisements; delivering flyers and program-related information to college and community partners and stakeholders.
• Answers questions in person, follows up with phone calls and responds to emails on a timely manner.
• Collaborate with the Admissions office to obtain applicant information, request completed application, verify student information and clarify enrollment process and student information; explains enrollment criteria to prospective students and community organizations or agencies.
• Creates and maintains a waitlist, performs data entry for waitlist students, collects data about students' needs and assists them in meeting their needs.
• Conducts Information Sessions, Orientation Sessions, Assessment sessions, attends and /or hosts retention events.
• Connect prospective students for the College's other programs to the Admissions Office.
• Partner with Institutional Advancement, Student Tuition Services and Financial Aid to identify funding opportunities for students enrolled in advanced manufacturing and related programs and address barriers to accessing these funds.
• Provide feedback/recommendations to assist the Associate Provost of Workforce Development in identifying opportunities for enrollment growth and innovation.
• Collaborate with marketing and communications to implement evidence-based multi-year strategic recruitment and retention plans directed at attracting and retaining targeted program cohorts to the College.
• Coordinate processes and activities that ensure prospective students receive timely and exemplary service during the recruiting, admissions and retention processes.
• Utilize technology to meet enrollment goals including managing CRM software and implementing social media-based tools/strategies.
• Act as a point-person for non-traditional students inquiring about advanced manufacturing and related programs.
• Conducts exit interviews and follow-up calls to track post-secondary and employment opportunities and provide support to students as needed.
• Effectively communicate the value proposition of their chosen academic program.
• Provide general information about scholarship requirements and processes, as well as other options for financing their education.
• Provide support to students visiting the College's physical locations.
• Accurately document, maintain, and track all student interactions, information, and progression through student enrollment processes and document outcomes.
• Maintain outreach, engagement and service that is inclusive.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Support students as they make decisions about their future at the College by engaging in consultative dialogue to explore and uncover their needs and concerns, presenting information in a professional, articulate, and confident manner.
• Resolves student dissatisfaction by investigating concerns; recommending changes in services, policies, and procedures.
• Prepares reports by collecting, analyzing, and summarizing student retention and enrollment data and trends.
• Follows policies, procedures, and regulations.
• Protects the reputation of the organization and keeps information confidential.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Perform assigned duties in a manner consistent with the mission, goals and core values of the College.
• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree from an accredited institution of higher education required.
• Three (3) years of experience in higher education admissions or a related enrollment services delivery area required.
• Must have an understanding of and commitment to the mission of supporting students and transforming lives.
• Experience working with ethnically diverse populations.
• Good presentation skills and experience using MS PowerPoint.
• The ability to work flexible and/or extended hours including weekends is required.
• Must be team-oriented with strong attention to details.
• Strong organizational skills and the ability to work effectively in a fast-paced environment that places a high premium on customer service are desired.
• Proficiency with Microsoft Office applications and familiarity with enterprise-wide software required.
• Proficiency with CRM software required.
• Demonstrated ability to make data-driven decisions required.
• Strong commitment to a customer service environment and development of innovative solutions required.
• Ability to demonstrate a collaborative approach to problem resolution required.
• Ability to be proactive in improving services through direct outreach to students and external partners required.
• Strong verbal and written communication skills required.
• Ability to present workable resolutions to student and staff problems required.
• Ability to work effectively in a team environment, both as a team leader and participant, required.
• Demonstrated commitment to the mission of an urban Community College, and the ability to work effectively with an ethnically and culturally diverse campus community required.

Preferred Qualifications

• Master's degree preferred.
• Experience with Banner preferred.
• Understanding of Web analytics and social media marketing preferred.
• Solid awareness and application of enrollment management trends related to achieving enrollment goals that includes use of technology and social media-based tools preferred.
• Bilingual in Spanish preferred.

Work Location

Career and Advanced Technology Center