"Student Support Officer"

Student Support Officer

• Reference number: 26144
• Term: Ongoing, full-time basis
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Student Support Officer to join Faculty Operations, Faculty of Business and Law.

The Student Support Officer is responsible for ensuring students are supported throughout their higher education lifecycle. You will engage with students in different mediums and platforms, varying from face-to-face consultations, phone calls, emails, and events. The role provides direction and advice on QUT's Manual of Policies and Procedures (MOPP) specifically around Learning and Teaching polices and helping students navigate their way through our procedures when enquiring or applying for online applications around their enrolment, course progression, concessions etc. The faculty prides itself on taking a caring and welcoming approach to a diverse client group including students, staff, and other university divisions and departments. The appointee will work in a client service focused team environment providing administration and support to key stakeholders in a busy environment.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Support Officer is responsible for ensuring students are supported throughout their higher education lifecycle. You will engage with students in different mediums and platforms, varying from face-to-face consultations, phone calls, emails, and events. The role provides direction and advice on QUT's Manual of Policies and Procedures (MOPP) specifically around Learning and Teaching polices and helping students navigate their way through our procedures when enquiring or applying for online applications around their enrolment, course progression, concessions etc. The faculty prides itself on taking a caring and welcoming approach to a diverse client group including students, staff, and other university divisions and departments. The appointee will work in a client service focused team environment providing administration and support to key stakeholders in a busy environment.

What you need to succeed

1. Completion of a degree or an equivalent combination of relevant experience and/or education/training. 
2. Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment Including the ability to prioritise work, meet deadlines and balance competing demands. 
3. Demonstrated ability to work effectively in a team environment and adapt to changing needs. 
4. Good written and oral communication skills with a high degree of accuracy and attention to detail. 
5. Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality. 
6. Demonstrated ability to use intermediate functions of office technology software applications including Microsoft Office, e-mail, student/client management systems, social media, and databases. 

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Student Support Officer

Job opens: 16-Mar-2026

Applications Close: 29-Mar-2026 at 11.30pm

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