Student Support Specialist-HRL Department

Location: Atlanta, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 289720

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting Faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's Faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and is No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the well-being of our community.
• We act ethically.
• We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good, breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Housing and Residence Life is passionate about the Georgia Tech residential student experience. With 97% of all first-year students choosing to live on campus, we create spaces and opportunities for Yellow Jackets to grow and connect from their first day of college through their graduate studies. We are proud to support our students' personal development and academic endeavors while providing a safe and comfortable living environment.

Our department is a large and complex organization supporting over 8,700 on-campus residents among 49 traditional halls, suites, and apartments, some of which were constructed for the 1996 Summer Olympics. Our team of 200+ professional staff and 300+ student staff from six departments supports residents directly and indirectly with their unique talents. We are housed within the Student Engagement and Well-Being division, which includes many student service offices.

Mission

Housing and Residence Life offers quality, safe, well-maintained residential facilities. We encourage, promote, and facilitate customer-focused programs and services that attract students to our facilities and Georgia Tech. We provide physical, programmatic, and technological systems to enhance the quality of life on campus, support the academic needs of resident students, and complement the academic goals of the institute.

Job Summary

The Student Support Specialist is responsible for providing technical, administrative, and logistical support to ensure that student programs, services, and initiatives are delivered effectively. This role also aims to create a welcoming, inclusive, and supportive campus environment by assisting with program operations, engaging in student outreach, and maintaining essential support systems.

Responsibilities

• Contribute to the strategic direction, leadership, and daily operations of the unit.
• Plan and implement events and activities that foster connection, engagement, and community among all students and student organizations at Georgia Tech.
• Promote events using a variety of communication channels, including email, video, print materials, social media, in-person outreach, and campus displays.
• Assist with identifying student needs and evaluating programs and activities, providing recommendations for continuous improvement.
• Provide guidance and support to students on both academic and cocurricular matters, connecting them with appropriate resources and opportunities.
• Partner with faculty, staff, and campus offices to develop programs and services that support holistic student success.
• Advise, mentor, and coach students and student organizations; support the recruitment, training, supervision, and evaluation of student assistants and volunteers.
• Coordinate logistics for education and training programs, including preparing training materials, reserving space, and managing program registration.
• Ensure all activities and operations align with the institute's policies, procedures, and compliance requirements.
• Perform other job-related duties as assigned.

Required Qualifications

Educational Requirements: Associate's Degree in a related discipline or equivalent combination of education and experience.

Required Experience: Two or more years of relevant experience.

Preferred Qualifications

Preferred Educational Qualifications: Bachelor's Degree in related discipline or equivalent.

Proposed Salary

$47,872-$65,106/yr.

Knowledge, Skills, & Abilities

KNOWLEDGE: Experience with social media management; Comprehensive knowledge of issues that impact college students.

SKILLS: Well-developed computer skills; Exceptional organizational skills and attention to detail; Excellent interpersonal, written, and verbal communication skills.

ABILITIES: Ability to work with and respect all students from a wide range of backgrounds and viewpoints; Flexibility to work evenings and occasional weekends in support of student events and activities; Proven ability to apply a range of concepts, techniques, and practices to follow through with program objectives.