Subject Specialist - Infrastructure (Remote Working)

Jisc - Advice Team

As the Subject Specialist (Infrastructure), you will be an experienced IT services delivery professional joining our busy and influential Advice Team. Along with your familiarity of infrastructure technologies, you will be conversant in IT service management and governance frameworks. As such, along with your extensive technical knowledge, a good understanding of ITIL, Cyber Essentials, ISO27001 and disaster recovery planning will be an advantage.

We want you to bring an open-minded collaborative approach to supporting IT professionals to help shape the advice and guidance Jisc provides to its members across the nations of the UK.

What you’ll be doing:

• To deliver our Infrastructure Review service and other support offers to our members.
• You will create and publish regular blogs and other digital media materials relating to digital infrastructure, contributing to the wider conversation in the sector.
• To understand the issues and challenges that IT managers and technical support staff are facing.
• You will participate in planning, designing and delivering workshops, webinars, and training sessions for both online and face to face delivery.

What we are looking for:

• Extensive IT technical support service delivery experience in a large or medium organisation.
• Deployment and management of digital communication networks (wired and wireless technologies).
• Write effective concise reports to accurately reflect discussions and making recommendations for positive change.
• Able to discriminate and assimilate important information and to disseminate this effectively to customers and colleagues.
• Make sound judgement and advise appropriately.

The following skills would be advantageous:

• Experience of working in HE, FE, or public sector settings.
• Hyper-V or VMware.
• Firewall and digital security technologies.
• Cyber Essentials.
• Public and private cloud services.
• IOS27001.
• ITIL.

Hybrid working: Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Our Guiding Principles: Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments; 31 days annual leave (plus bank holidays) that includes three closure days over Christmas; Buy up to an additional 5 days leave during the flexible benefits window; Generous flexible pension schemes; A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support; A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development; Allocated allowance of up to £250 to equip your home office; Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money; A wide range of discounts and cashback from retailers and big-name high-street stores; Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks; Support your volunteering with up to 3 days volunteer leave.

Equity, diversity and inclusion: Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.