"Success Coach"

Success Coach

What’s the job?

The Success Coach is responsible for implementing and coordinating programs and initiatives that support the transition and success of students when they commence university. This role involves collaborating with other member of learning services, faculty members, and other stakeholders to design and deliver programs and services that promote student engagement, academic success, and personal development. 

Day-to-day accountabilities:

• Collaborate with faculties and other university departments to develop and implement retention initiatives and programs that meet the needs of the institution's diverse student population. 
• Help support orientation and induction initiatives at TUA for students to ensure they are prepared for learning and successfully transition into higher education 
• Provide individualised and cohort based academic competency development and coaching to students, including developing study plans, goal setting, time management, and learning strategies. 
• Identify and address learning barriers and challenges that may be impeding student academic success.

To read more about the role, please click here to view job description

This is a permanent, full-time role based at our Wakefield Campus in Adelaide. The role operates in a hybrid working model, with three days per week on campus, reflecting the student-facing nature of the position.

What you’ll bring

• Student systems & digital confidence 
• Experience using student and learning platforms such as Dynamics, Banner, and Canvas (or similar). You’re confident navigating systems to monitor progress, support engagement, and maintain accurate records.
• Strong empathy for students 
• A genuine commitment to student success, particularly for international students transitioning into Australian university life. An international background or lived experience is highly valued.
• Coaching mindset 
• An understanding of coaching principles (e.g., the GROW model) or a strong interest in developing coaching capability. We’ll support you to build your formal coaching skills.
• Awareness of neurodiversity and student wellbeing 
• Experience supporting students with diverse learning needs, including neurodivergence, anxiety, or confidence challenges, with the ability to respond thoughtfully and practically.
• Relevant industry or technical background 
• Experience in game technology, software engineering, broader technology, or industry/business environments. This will help you guide students on subject selection, skill development, and real-world expectations.

Clear boundaries around the role 

This is not a counselling role. You’ll coach students on how to succeed academically navigating assessments, building study strategies, and adjusting to university life.

Why join us?   

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.  

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.  

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.   

What we offer: 

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At   Torrens University Australia, you’ll benefit from: 

• Study free in a course/degree related to your position 
• B Corp certified university – values driven, and purpose led 
• Access to internal opportunities - Be supported to learn, grow and move across the organisation 

Hiring process   

We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at maur.bell@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process. 

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.   

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog. 

We’d love to hear from you. 

Applications close: 1 March 2026 

Job reference: R29323 

_To ensure a fair and thorough review process, applications for this role will close on 1 March 2026. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications._ 

_If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at_ yourcareer@torrens.edu.au

About Us

As the country’s newest and fastest-growing university, Torrens University Australia brings a fresh approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business. 

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

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