"Supervisor, MVS Operations"

Job Summary

The position is responsible for reviewing the work of two other staff positions and managing Veterans Affairs Work-Study students. Military Services Records Coordinators (2 positions) will coordinate office coverage and leave requests through this position. The person in this position will be responsible for their daily supervision and for their annual reviews. The position performs reconciliation on seven out of ten office accounts totaling roughly $3 million per academic year. The position adjusts student accounts in Banner to reflect any accrued Veterans Affairs debt (as notified by the VA) and processes end of term certifications (withdrawals/failures and graduations) in Enrollment Manager. The position oversees the management of student veteran accounts, including the certification process and any payment of account balances from military related funding, prepares documentation for and supports for audits (internal or VA), and prepares the annual VA catalog renewal. The position also supports data collection for events attendance, completed certifications, waivers, etc. and manages access for the Military Resource Center. The position also supports the planning of student events and programming, tabling at campus and community events, and facilitating or co-facilitating orientation and information session presentations and Green Zone training. The position is responsible for co-management of the office social media accounts. The position may also represent the office at events hosted by campus or community partners and participate in collaborative efforts in support of military students and their success and overall experience.

Responsibilities

SUPERVISION OF STAFF: Hire, supervise and train VA work-study students. Report hours to the VA Work-Study Management program. Be an advocate for students who have issues with their pay. Train students to advise clients about VA chapter benefits and perform other office duties as required. Hire, supervise, and train two full-time staff members and approve their time in OneUSG. Monitor work of military student records coordinators to ensure compliance with VA regulations and office and institutional policies, and to support accurate reporting and efficient reconciliation of military related funding sources.

AUDIT PREPARATION: Gather and submit items for audits (VA and internal) and annual VA catalog renewal.

MANAGE END OF TERM AND ANNUAL REQUIREMENTS: At the end of the term, run end of term reports to determine failing grades or grade changes and terminate students who have graduated or been suspended in Enrollment Manager. Reduce hours and money as necessary following VA regulations.

PROCESS PAYMENTS FROM VETERAN'S AFFAIRS: As payments arrive from Veterans Affairs and military branches, review EDI payments and advise employees in the Business Office where to deposit the funds. Determine any discrepancy in funding and guide two Military Student Records Coordinators in seeking information for resolution and any needed student communication. Process account adjustments as needed and submit check requests to ensure account reconciliation. Conduct monthly reconciliation on seven office accounts and at the end of each term, support any year-end requests from the Business Office regarding military funding.

COLLECT/TRACK WAIVERS, CERTIFICATION REQUESTS, ETC: Provide access to Military Resource Center and track data for waivers, certification requests, and event attendance.

SPECIAL EVENTS: Assist with planning programs and office events, while also attending events that other departments host. Present at orientation, VA Benefits 101, Green Zone, and other events as necessary.

CUSTOMER SERVICE: Provide excellent customer service for walk-ins, callers, and via email.

: Perform other duties as assigned.

Required Qualifications

Bachelor's degree and at least one year of experience managing financial accounts and knowledge of VA regulations and systems.

Preferred Qualifications

Master's degree in a related field and work experience which includes previous supervisory experience is preferred. Familiarity with Banner preferred.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases.

SKILLS

Detail-oriented with strong prioritization and organizational skills.

Problem resolution skills.

Public speaking skills.

ABILITIES

Ability to work independently.

Ability to manage others.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B10

Salary: $25.24/hourly-$25.33/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.