"System Administrator"

Position Summary

Rutgers, The State University of New Jersey, is seeking a System Administrator for the Office of Institutional Research. The Systems Administrator serves as a custodian of the Office of Institutional Research and Decision Support (OIRDS) applications, safeguarding the availability, integrity, and confidentiality of faculty-facing applications and institutional data. Guided by the IT Manager, the incumbent combines rigorous operational oversight with strategic enhancements, applying compliant security controls and delivering responsive support to faculty and administrative staff.

Key Duties:

• Combines rigorous operational oversight with strategic enhancements, applying compliant security controls and delivering responsive support to faculty and administrative staff.
• Continuously monitors OIRDS applications and program scripts to distribute workloads efficiently across servers, ensuring optimal system performance.
• Implements updates to address system changes, including new encryption algorithms, authorization protocols, data packet configurations, and additional user groups.
• Maintains and upgrades software and hardware for servers hosting OIRDS applications.
• Develops and maintains stored procedures to ensure secure data transmission between OIRDS applications and users' devices.
• Program application code to ensure compatibility and reliable performance across a growing user base utilizing various browsers and operating systems, including Windows, macOS, and Linux.
• Researches emerging technology trends to support the Manager in adopting new code libraries, protocols, and platforms that enhance OIRDS application performance in areas such as processing speed, network efficiency, security, and scalability.
• Designs and implements system enhancements—including new modules, functionalities, and user interfaces—to meet evolving requirements.
• Develops scripts to perform systematic compatibility checks, ensuring all enhancements integrate seamlessly with existing applications.
• Assesses post-implementation outcomes, gather user feedback, and refine applications accordingly.
• Designs and implements access control mechanisms leveraging Rutgers authentication services to ensure secure user verification.
• Implements system checkpoints and logging features within OIRDS application code to detect and monitor suspicious activities.
• Program secure communication protocols, such as public/private key encryption, to protect data transmission between OIRDS applications and users' devices.
• Communicates identified security risks to the Manager as needed for timely action.
• Ensures technical safeguards comply with institutional policies and align with industry security standards.
• Provides support for faculty and staff, resolving incidents and service requests within established response and resolution targets.
• Tracks recurring questions and pain points to inform future system improvements and knowledge-base updates.

Minimum Education and Experience:

A minimum of a bachelor's degree in Computer Science, Information Technology, Management Information Systems, Computer Engineering, Informatics, or a related field. 2+ years of experience managing IT infrastructure (networks, data centers, systems architecture).