"Supervisor of Admissions Events and Visitor Services"

Job Details

Description

Governors State University is seeking to hire an Admissions Administrator for Events and Visitor Experience to be the primary architect and leader of the university's admissions events strategy. This role is responsible for designing, managing, and executing large-scale admissions events that drive enrollment and showcase the university to prospective students and their families. In addition, the position oversees the daily visitor experience through the campus tour program and Welcome Center, ensuring every guest receives a professional, engaging, and memorable introduction to the institution.

Essential Responsibilities

30%
Maintains working knowledge of admissions process and all aspects of the campus tour/visit program including academic departments, athletics, financial aid, housing, leadership and student involvement and other resources ensuring information is routinely shared with staff, prospective/visiting students and families. Support the goals of undergraduate admission, including assisting in the coordination and enhancement of daily tours and on-campus admission events, to increase prospects, applicants and enrolled students. Engage in recruiting, training, supervising and scheduling all student tour guides, maintaining an adequate number of trained tour guides. Update presentation materials to be used during admissions presentation before tours and at recruitment programs. Deliver admissions presentations. Manage CRM-related visit tasks including but not limited to establishing the schedule of tours, inputting prospective student data, monthly tour data reports and forecasting of tour frequency.

30%
Manage all components of the Welcome Center to ensure exceptional visitor experiences. Reinforce a culture of outreach and engagement to build a welcoming environment for visitors and students when arriving or leaving campus. Track and record campus department locations, services and events to help direct visitors and students. Assist with the issuance of GovState ID cards to students/faculty/staff and orientate students on the uses of the ID card.

10%
Oversee and manage the Welcome Center staffing and customer service.

10%
Conduct ongoing assessments of the tour route and campus visit experience to measure success and revise according to survey results and other departmental directives. Collaborate with the Associate Director of Admissions, advocate for visit changes to the tour route, tour schedules, and housing tours based on reported visit data.

10%
Promote timely and important information regarding admission events on admissions; social media pages: actively monitor conversations and respond as needed; provide monthly social media report to supervisor.

5%
Counsel prospects, applicants, and students on University Admissions policies, procedures and requirements by periodically serving as an admissions counselor on duty.

5%
Other duties and special projects as assigned by the Executive Director of Admissions.

Salary Range: $44,928 - $56,400.
This is a non-unionized position.

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.

Required and Preferred Qualifications

Required Education and Experience

• Any one or combination totaling four (4) years (48 months) from the categories below:
• College coursework in any field as measured by the following conversion table or its proportional equivalent:
  • 30 semester hours equals one (1) year (12 months)
  • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Progressively more responsible work experience requiring organizing, assigning, and coordinating the work of others and disseminating information effectively.

Desired Education and Experience

• Bachelor's degree in a related field.
• Three (3) years of related recruitment and events coordinating work experience.
• Knowledge of admissions and recruitment best practices in higher education.
• Experience supervising student employees and/or volunteers.
• Professional experience using student information systems and/or CRM (Slate, preferred).

Days and hours: Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 60-minute unpaid lunch. Able to work some evenings and weekends as events and visits often require this flexibility.

For more details regarding this classification, visit: Information Services Supervisor Spec Details

REQUIRED ATTACHMENTS:

1. Cover Letter
2. Resume
3. College/University Transcript
4. List of Professional References

Supplemental Information

DOCUMENTATION REQUIREMENT:
For consideration, applicants are required to attach the following:
1: All College/University Transcripts to meet the minimum requirements.
2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).

RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.

VETERAN’S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense – DD214 / DD215
2: National Guard – NGB22 Form
3: Discharge Orders
4: Reserves – DD256 Discharge Certificate

Note: Documentation must be received by the closing date of this posting.