Switchboard Operator
JOB SUMMARY
Operate multi-line telephone system to relay incoming and intra-system telephone calls.
Provide information and directions to callers and visitors in an efficient and courteous manner.
Communicate with a culturally diverse population.
Under direct supervision, perform basic front office duties.
ESSENTIAL FUNCTIONS
Answer and transfer telephone calls, handling multiple lines.
Expedite phone calls by giving clear, concise, specific information.
Provide excellent customer service to all callers and visitors.
Provide current and correct information to visitors and callers.
Provide students with general information about registration, financial aid, testing, counseling, etc. , and refers students to appropriate person or department.
Greet visitors and directs them to appropriate personnel or department.
Maintain and update phone list for college offices and departments.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- High school diploma or equivalent required
- 1 year related experience required
- 2 years experience preferred
Licensing & Certification
- Valid Texas Driver License
Special Skills
- Telephone skills
- Communication skills
- Customer Service Skills
Competencies
- Serving customers
- Delivering high quality work
- Communicating effectively
- Using creative problem solving
- Prioritizing effectively
- Using technology effectively
- Being resourceful
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. Were proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York Citys 55.
- 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and dont forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nations top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houstons cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
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