"Technical Support Analyst, Office of Scholarships (2845)"

Technical Support Analyst, Office of Scholarships (2845)

Pocatello - Main

NOT eligible for remote work, on-campus position

Priority Date: August 3, 2025

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

This position would report directly to the Director of Scholarships and work closely with our Associate Director (AD) of Financial Aid Systems and Programing. In this role; daily operations would include working with and maintaining Blackbaud Award Management, assisting with the Banner Financial Aid module and all other auxiliary applications including the Banner Document Management System (BDM), Automic Scheduler and various reporting tools. Qualified candidates must have experience with SQL. Preferred experience with Banner PopSels and Banner rules.

This role requires a blend of student financial aid and scholarship functional knowledge, programming and technical expertise, data analysis skills as well as providing support and maintenance of the various hardware and software systems used in the office.

Key Responsibilities

• Import, maintain, troubleshoot the Athletic Compliance Assistance Program and all Athletic loading for ISU Athletics and NCAA.
• Maintain import process; troubleshoot; and monitor Application Programming Interface (API) through ISU and Blackbaud Award Management Product (BOSS maintenance).
• Perform continual requests and maintenance of various new incoming student awarding (report generation) for all categories including maintenance of electronic acceptance for all of these awards.
• Award load processes for a variety of awarding.
• Creates and modify requested reports, and provides analysis related to scholarship reporting.
• Work with the University Information Technology group (as needed).
• Work closely with individuals within and outside the Financial Aid and Scholarships Offices to coordinate and improve reporting processes and provide timely customer service.
• Participates in long-term planning, design evaluation, testing, and implementation of new and revised systems, scripts, rules, reports, and procedures.
• Implement; support the new (last $) Pell Promise Program (through Ellucian/BANNER).
• Supports the AD of Financial Aid Systems and Programming with all Scholarship and Financial Aid request for technical support, user support, and general support within these offices.
• Other technical and reporting tasks as assigned.

Minimum Qualifications

• Bachelor's degree from an accredited institution.
• At least one year of experience working with SQL programming, complex relational databases like Oracle.
• At least one year of technical experience.
• At least one year of experience with creating system and process documentation.
• Excellent teamwork, interpersonal, and relationship management skills.
• Ability to work with minimal supervision and is able to manage multiple tasks simultaneously to completion.
• Ability to travel to various conferences and trainings for financial aid and the Banner system.
• In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and owe an overpayment for a Title IV grant.

Preferred Qualifications

• Experience working with Ellucian Banner or similar ERP, Oracle DBMS, SQL, PL/SQL, Unix Bash, Web CMS, Blackbaud products, and Automic or similar job scheduler.

Additional Information

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before August 3, 2025. Salary will be between $60,000 to $65,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

To apply, visit https://isu.csod.com/ux/ats/careersite/5/home/requisition/2542?c=isu