"Technical Support and Training Specialist"

Job Description Summary

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Job Description

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Essential duties of this position include, but may not be limited to:

• Support learning technology administration and training; respond to IT ticket requests (regarding the use of LMS).
• Design and deliver workshops in support of course development, instruction, and use of the learning management system (LMS).
• Work as part of a team, plan faculty development, and support faculty in effectively utilizing technology in teaching.
• Partner with IT Services, AccessMU, and other key constituents across campus to ensure successful and efficient use of instructional technologies.

Minimum Qualifications:

• Bachelor's degree in instructional design, informational technology, education, communication, media, or relevant field.
• Three years of demonstrated experience in building technologically mediated courses, preferably in higher education.

Consideration may be given to candidates with:

• Master’s degree
• Experience with learning management systems (LMS), preferably Canvas; familiarity with HTML and CSS.
• API experience with coding languages such as Python, cURL, or PERL
• Teaching experience, whether online, hybrid, or face-to-face.
• Desired specialties: emerging technologies, project management, advanced-level LMS and technology support.
• Demonstrated ability to train one-on-one and in a group setting.

Required Application Documents

Resume / CV; cover letter.

Special Instructions (if applicable)

Please contact Bonnie Erwin, Director of Online Operations, at erwinb@miamioh.edu for assistance with any questions.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.