"Temporary Slate Support Specialist - Penn Engineering"

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities.

Job Description Summary: Reporting to the Slate Application Developer in the Office of Academic Innovation, the Slate System Support Specialist is responsible for the effective coordination, support, and maintenance of the Slate CRM system. This role will predominantly support the student success system needs for online, on-campus masters and graduate degrees; it may also support admissions features where appropriate.

The Support Specialist escalates issues to and collaborates with the Slate System Developer to ensure timely addressing of requests. This role involves maintaining workflows, managing application cycles, and providing technical support for events and marketing campaigns. They will be the direct support contact for the online admissions and marketing team.

Job Responsibilities:

• Coordinate and operate the Slate Admissions System for Penn Engineering, supporting online programs, on-campus masters and Ph.D., and K12 admissions rounds.
• Support coordination of Student Success system features.
• Manage the process of turning Student Success modules on and off for each cycle.
• Make system updates and collaborate with the Slate System Developer.
• Support workflow maintenance and provide troubleshooting for the Admissions/Marketing/Student Success team.
• Support development and build of ad hoc and campaign emails in Slate.
• Triage incoming Slate-related requests and manage the Slate Helpdesk Asana board.
• Maintain and coordinate the cycle preparation checklist in Asana.
• Provide Slate-related support for events, including auditing templates, supporting registration, and day-of support.
• Ensure accurate user and permissions information in Slate and perform deduping of records.

Qualifications:

• Required: Bachelor's degree in an IT-related field with 1-3 years in an enrollment services role, experience with a CRM like Slate, strong problem-solving skills, proficiency in workflow management, and excellent organizational abilities.
• Preferred: Experience supporting higher education admissions or marketing teams, familiarity with Asana, and understanding of student recruitment processes.