"Third Party Billing Specialist"

The primary responsibility of this position is to determine the solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a student's education, and accurately invoice, track, counsel, authorize refunds and resolve issues for all the third-party sponsors and students.

Third Party Billing:

• Determine solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a student's education by paying all or portion of tuition and fee charges. Position is required to accurately manage the population of sponsored students, generate and invoice third-party sponsors, track and apply payments, authorize refunds and resolve issues for all of the third-party sponsors and students each semester.
• Responsible for billing and collecting of over $1 million each fall, spring, and summer semesters. Required to manipulate complex sponsor billing software to meet diverse and ever-changing needs of the sponsors and students. Position must be able to reconcile different student's accounts by using Banner A/R and manage the receivable for the Sponsor students.
• Position makes necessary decisions and adjustments to waive services charges or collection fees. Responsible for keeping records of invoices, payments, receipts, and other important documents.
• Position must work with the Financial Aid Office to make sure sponsor students are in compliance with federal regulations for refunds. Position is required to research and provide appropriate documentation for the financial aid advisor for review.
• This position has the authority to remove registration holds for sponsored students when sponsors have not paid their portion of the tuition and fees to allow registration for new semester. Monitors the payment status of the student, and when necessary, works with the student to identify other payment options.
• Position must decide when it is appropriate to advance financial aid or third party payment, which paid student tuition and fees, reverting the debt back to the college until the sponsor pays. Determine the correct amount of the refund and request the credit be released to the student.
• The position is responsible for reviewing all credit balances on student accounts and determining if a refund is appropriate.
• Position is responsible for creating and editing forms to address and accommodate current office policy and procedures for the sponsor program. Must write and update the policy and procedures manual for the sponsorship program.
• Cross trains and serves as backup support to Student External Partnership Account Manager and other third party and sponsor billing positions.

Customer Service and Office Operations:

• Position must understand and interpret various rules and regulations, including University rules and policies, state statues, federal laws, and Department of Education regulations.
• Provide support for the Office of the Bursar by answering phone calls and assisting walk-in customers with any questions they may have regarding their student account.
• Position must be familiar with all processes concerning the Office of the Bursar, including answering account balance questions, College Opportunity Fund (COF), 1098T, Tuition and fees Appeal, Intuitional Correction, drop dates & deadlines, payment deadlines and due dates, and payment options on both current and past due accounts, including those in collections.
• Answer students' inquiries and help to resolve complaints or problems with students' accounts.
• Position will assist the Program Manager, the primary COF coordinator, with troubleshooting COF errors on student accounts.
• Assist with editing and updating the Bursar Office website.

Other Duties as Assigned

Required Qualifications:

1. Bachelor's degree in accounting, business administration, or a closely related field, or an equivalent combination of relevant education and experience; two years of experience is equivalent one year of education.
2. Competency in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)

Preferred Qualifications:

1. 1 year of experience in a higher education setting
2. 1 year experience in Banner Accounts Receivable and student account collection
3. Knowledge of compliance issues as they relate to student accounts

Schedule Information: Full-time, 40 hours per week, Exempt, Days of the Week: Mon - Fri, Evenings and Weekend Work: As needed, Schedule: In-person training, Hybrid schedule available, Travel: Never

Salary for Announcement: The salary range is $41,200.00 - $61,800.00.

Benefits: Comprehensive package including medical, vision, dental, etc.