"Test Security Manager"

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Test Security Manager is responsible for overseeing the comprehensive operations related to the secure delivery of a range of assessment-related products and services, offered in both digital and traditional paper-based formats. This role ensures strict operational compliance with all specifications defined in the test security plan and continuously evaluates and implements updates to the plan to keep it effective in the ever-evolving landscape of high-stakes testing.

The Test Security Manager will oversee all activities for investigating and reviewing potential malpractice cases in accordance with stringent test security guidelines. They will analyse and evaluate various courses of action, make strategic recommendations, and ensure the effective implementation of both corrective and preventive measures to safeguard the integrity of the organization's products and services. Additionally, this role will lead cross-functional collaboration, strategic incident response, audit management, vendor risk assessment, and continuous improvement initiatives to maintain and enhance test security standards.

As a member of the management team, the Test Security Manager contributes to the development and furtherance of our organizational policy and strategic plans.

• Lead global security, quality, and compliance for Michigan Language Assessment products and test centres by overseeing security and regulatory compliance for delivery in multiple countries, protecting recognition and the reputation of Michigan Language Assessment products. Serve as subject matter expert for security, regulations, and test integrity.
• Manage malpractice procedures and investigations by enhancing and implementing malpractice procedures, monitor and investigate security incidents, and lead the timely closure of cases. Ensure all processes are fit for purpose and legally robust.
• Lead audit, inspection, and compliance programs to monitor global test centre security performance. Supervise a network of contracted inspectors and ensure adherence to established standards. Take corrective action as required.
• Report on KPIs, continuous improvement, and center compliance. Track performance, analyze security-related metrics, and present findings to executive leadership. Lead policy and procedural improvements to enhance efficiency, risk reduction, and operational excellence.
• Develop and oversee safeguarding policies and practices for assessments, ensuring the safety and protection of underage candidates in compliance with legal and ethical requirements, in collaboration with assessment, legal, and risk teams.
• Manage early-stage onboarding and due diligence for test centers, ensuring compliance and high standards. Oversee centre closure and suspension processes as needed.
• Lead and manage a geographically distributed team of security staff, contracted inspectors, and exam integrity professionals. Manage resource allocation, continuous development, engagement, and motivation to deliver excellence.
• Contribute to the planning, implementation, and evaluation of the long-term strategic business plan, including budgeting and resource management.

Required Qualifications

• Bachelor's degree in business operations or related field
• In-depth understanding of test security principles, regulatory compliance, and risk management; experience with global exam delivery/operations
• Strong analytical, planning, and organizing skills
• Attention to detail, with an ability to manage competing demands
• Strong understanding of quality assurance principles and practices
• Able to work on multiple large projects with tight deadlines that require a high degree of accuracy
• Excellent oral and written communications skills and strong interpersonal skills for interacting with individuals at all levels, including the executive level
• Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
• Effective use of MS Office products
• High-level aptitude using computers and learning software
• 5+ years in high-stakes assessment security, regulatory compliance, or credentialing
• Experience working with international clientele with a variety of social and language backgrounds
• Experience policy writing and audit management

Preferred Qualifications

• High degree of familiarity with Microsoft Dynamics
• Strong drive, motivation, and enthusiasm
• High familiarity with our products and services
• Familiar with University of Michigan policies and procedures
• Familiarity working with ISO 9001 standard, 27001 standards, or similar is beneficial

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.