Job Summary

Incumbents facilitate and administer tests and exams for students.

Essential Functions

• Schedule, prepare the facility for, and administer exams, including placement, make-up, high school equivalency, distance education, accommodation, and other exams; work may involve contacting instructors, responding to testing center and information requests, receiving and processing exams, and ensuring that exams are in the appropriate format and that students comply with college policies and procedures
• Assist students with understanding testing requirements and interpreting test results, as well as testing center protocols/procedures; respond to inquiries from students, instructors, the general public, and other individuals, via phone, email, or in person; and provides referrals when necessary
• Perform administrative and office maintenance duties, to include scheduling testing appointments; maintaining the department calendar; troubleshooting system or equipment malfunctions; directing issues to appropriate departments or agencies to ensure issue resolution; opening and closing the center maintaining and cleaning computer and testing stations; and ensuring that testing and applicable inventory is replenished
• Document and record tests, and information related to testing irregularities and eligibility for testing material usage; and print, file, and/or email exams to appropriate instructors, or other personnel
• Review and maintain student and faculty records, rosters, and other documentation, to verify applicable information and ensure accurate and timely documentation
• Coordinate with student services staff, disability support services staff, faculty, and other internal/ external staff, departments, or agencies to communicate testing procedure- and service-related information, and facilitate departmental goals and operations
• Performs other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

• Associates degree* or two-year technical certificate
• Three (3) year of customer service or related experience

*Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Knowledge, Skills and Abilities:

• Knowledge of test proctoring and administration procedures and practices
• Knowledge of scheduling methods
• Knowledge of standardized testing procedures and methods
• Knowledge of record-keeping principles
• Knowledge of customer service principles
• Knowledge of inventory control
• Skilled in proctoring and administering a variety of testing materials
• Skilled in administering testing
• Skilled in using a computer and related software applications
• Skilled in providing customer service
• Skilled in operating modern office equipment
• Skilled in filing and maintaining records and information
• Skilled in monitoring and ordering inventory
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Physical Requirements

Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.