Ticketing & Membership Manager

Ticketing & Membership Manager

Job Category: Administrative / Clerical
Requisition Number: OPERA001305
Posted: April 03, 2026
Employment Type: Full Time
Location: On-site
Rate: $65,000 USD per year

Monmouth University Main Campus
West Long Branch, NJ

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life, music, and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million, the Center is entering an exciting new chapter.

On June 7, 2026, the Center will open its permanent 30,000 square-foot Building open to the public, providing daily access to its archives, exhibitions, and educational programming. The Center anticipates welcoming more than 50,000 visitors annually—approximately 160 guests per day—requiring a strategic, customer-focused, and operationally strong ticketing function from day one.

Position Summary:
The Ticketing and Membership Manager will be responsible for the development, implementation, and management of the Center's general admission ticketing operations, event ticketing and the founding strategy for a new membership program. This individual will establish policies, pricing structures, CRM systems, reporting processes, and internal workflows that ensure a seamless visitor experience and sound financial controls.

This is a foundational leadership role for a growing cultural institution. The ideal candidate will combine strategic thinking with operational excellence and a strong understanding of visitor services, revenue optimization, and nonprofit collaboration.

This is an in-person, on-campus, non-remote position based in West Long Branch, NJ.

For more information about the Center, please visit springsteenarchives.org.

Duties and Responsibilities

Ticketing Strategy & Operations

• Serve as the lead and key interface between the public and the Center for all ticketing related needs and issues.
• Develop and implement a comprehensive ticketing strategy for general admission, event ticketing and special promotions.
• Establish pricing models, discounts, group sales policies, and promotional strategies aligned with revenue and access goals.
• Manage the ticketing platform and CRM system—a new partner of Tessitura.
• Design and document policies, procedures, and internal controls for ticket sales and revenue handling.
• Oversee daily ticketing operations, ensuring accuracy, efficiency, and a high-quality visitor experience.
• Forecast attendance and ticket revenue; monitor performance against projections.
• Develop reporting dashboards and analytics for leadership, including attendance trends and sales performance.

Membership Program Development

• Develop a founding strategy for a tiered membership program, including benefits, pricing, and growth projections.
• If approved, lead the implementation of the membership program, including CRM configuration, fulfillment processes, renewals, and stewardship workflows.
• Coordinate with Marketing to develop acquisition and retention campaigns.
• Track and analyze membership growth, retention, and lifetime value metrics.
• Ensure ongoing collaboration with Monmouth University's University Advancement team to ensure seamless strategy and implementation.

Cross-Departmental Coordination

• Partner with Monmouth University's Finance and Advancement Operations and Services to ensure accurate reconciliation, cash controls, reporting, and compliance.
• Collaborate with Marketing on ticket and event promotions, audience segmentation, and targeted campaigns.
• Coordinate with appropriate internal staff and when appropriate, Monmouth University's University Advancement staff, to ensure smooth on-site ticketing and admissions processes.
• Support special events and programs requiring advance ticketing or capacity management.

Leadership & Systems Development

• Establish standard operating procedures and documentation for all ticketing and membership functions.
• Recommend staffing levels, training plans, and performance standards as visitor volume grows.
• Stay informed on industry best practices in museum and cultural institution ticketing and membership management.

Minimum Qualifications:

• 5+ years of experience in ticketing, box office management, visitor services, or revenue operations in a museum, performing arts venue, cultural institution, or comparable organization.
• Demonstrated experience managing a CRM and/or ticketing system.
• Experience developing pricing strategies and revenue projections.
• Strong analytical skills with experience in reporting and financial reconciliation.
• Proven self-starter with the ability to build systems and processes from the ground up.
• Excellent organizational, communication, and project management skills.
• The ability to work occasional nights and weekends, as needed.

Preferred

• Experience launching or scaling a membership program.
• Experience in a start-up or rapidly growing nonprofit environment.
• Familiarity with audience segmentation, digital marketing integrations, and data-driven campaign strategy.
• Experience with Tessitura platform.
• Knowledge of nonprofit financial practices and internal controls.

Competencies

• Strategic thinker with operational follow-through.
• Financially literate and detail-oriented.
• Customer-focused and service-driven.
• Collaborative and cross-functional team player.
• Comfortable in a start-up environment with evolving priorities.

Application Materials Required:

Monmouth University requires all applications and supporting documents to be submitted via the university's career portal. In addition to the application, candidates must upload the following documents. Applications will not be considered complete for review until all required documents are uploaded.

• Resume or Curriculum Vitae
• Cover Letter

Optional Documents:

• Professional References

Questions regarding this search should be directed to:
Barbara Santos at bsantos@monmouth.edu or 732-263-5629

Department: Bruce Springsteen Center for American Music

Work Schedule: Monday through Friday and, as needed, occasional evenings and weekends.

Total Weeks Per Year: 52

Hours Per Week: 36.25

Expected Salary: $65,000 - $70,000