"TRIO Program Assistant"

GENERAL JOB SUMMARY:

Under limited supervision this individual will work with staff and students involved in two Student Support services (SSS) Grant programs. One program is located on the Cedar Rapids campus, and the other is located on the Coralville campus. This person performs general clerical work at the administrative/supervisory levels, such as composing routine correspondence, assisting with student, staff, faculty and the public, maintain records and provide information that requires knowledge of program, policies and procedures. This position will share time.

The typical work schedule for this position will be Monday through Friday from 8 am to 5 pm.

THIS POSITION IS A GRANT-FUNDED POSITION. CURRENT FUNDING FOR THIS POSITION IS SCHEDULED TO END AUGUST 31, 2030. CONTINUATION OF THIS POSITION BEYOND AUGUST 31, 2030 IS DEPENDENT ON NEW OR INCREASED GRANT FUNDING.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

Responsibilities:

• Greet prospective and current SSS students and direct them to appropriate program personnel.
• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.
• Enter and maintain data for a TRIO SSS specific computer database.
• Coordinate materials for mailings, maintain program records, generate reports, schedule and coordinate meetings and events.
• Prepare and maintain correspondence, lists, and other documents.
• Perform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.
• Provide clerical support to program staff.
• Assist with program activities and events.
• Serve as part of the SSS team to fulfill program goals.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Must enjoy working with other people and the public and exhibit skill in working accurately with complex details.
• Must remain calm when confronted with many competing demands for attention.
• Must develop a comprehensive knowledge of the college's organization and personnel.
• Must develop thorough knowledge of student information systems
• Must be a positive individual and possess excellent customer services skills.
• Be able to handle confidential information in a professional manner.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Physical Demands:

Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.