Tutorial Center Coordinator

Basic Functions

Under the direction of the Supervisor, Cartwright Learning Resources Center, organize and coordinate the operations, activities, programs, and services of the Tutorial Center; coordinate communications, information, outreach activities, personnel, payroll, budget and record-keeping functions for campus tutors to meet the tutorial needs of departments/disciplines, including the expanding Gateway Program for student success. Assure the smooth and efficient delivery of college wide tutoring services.

Representative Duties

ESSENTIAL DUTIES: Organize and coordinate the operations, activities, programs, and services of the Tutorial Center; establish and maintain time lines, priorities and systems; monitor, evaluate and adjust tutorial services to meet departmental and student needs.

Coordinate communications, information, tutoring schedules, outreach, personnel and data management and record-keeping functions to meet tutorial needs and to support the smooth and efficient delivery of college wide tutoring services.

Coordinate cross-curricular outreach activities to enhance student and faculty awareness of tutoring programs and services; participate in the preparation and distribution of a variety of correspondence and promotional and informational materials regarding best tutoring practices.

Implement Tutorial Center goals, objectives, strategies, projects, and services; work with department chairs/instructors to promote the use of tutor feedback forms and to assist students with unique tutoring needs.

In collaboration with CLRC Director, develop and maintain tutor orientation and training materials; track attendance of these programs; monitor the tutor accountability and performance tracking system; implement student tutor pay rate increases as directed.

Establish and maintain contact and partnerships with SBCC educational departments to promote tutorial activities, tutor recruitment and tutee participation; coordinate tutor services with department chairs.

Serve as a liaison between tutors, students, and other departments and faculty regarding tutoring services; respond to inquiries and provide information regarding tutoring programs, standards, requirements, policies and procedures.

Oversee and participate in the preparation and maintenance of a variety of records, reports and files related to tutor employment and payroll, tutee satisfaction and allocation activity; assure proper and timely processing of tutor employment and payroll paperwork.

Working closely with HR in the collection and processing of related paperwork and documents, initiate paperwork for student and hourly tutor hiring; maintain confidential files; coordinate, compile, prepare and distribute information for HR and Payroll.

Oversee the timely completion, accuracy and submission of time sheets; communicate with tutor supervisors regarding payroll deadlines; monitor hours to assure hours are within allocation.

Monitor tutorial services for financial effectiveness and operational efficiency; assist in the creation and implementation of procedures that improve financial effectiveness and operational efficiency.

Assist CLRC Director in the allocation of tutorial funds; review and evaluate budgetary and financial data; monitor and adjust expenditures in accordance with established limitations; monitor grant allocations as applicable.

Create, maintain and distribute the Tutorial Handbook for tutors and tutor supervisors including information on best tutoring practices and procedures, mandated HR information, and payroll information.

Facilitate successful student matriculation by promoting tutoring support; in coordination with student support services, work directly with at-risk students by arranging tutoring appropriate to their individual needs.

Communicate with College personnel and department chairs to exchange information, coordinate activities and resolve issues or concerns affecting tutorial support for student success initiatives.

Monitor the CLRC Tutoring Lab to assure smooth and efficient activities; maintain learning environment.

Operate a variety of office equipment including a copier, fax machine, computer and assigned software.

Attend and conduct various meetings as assigned; participate in College work groups, community events and special projects as required.

OTHER DUTIES

Perform related duties as assigned.

Education and Experience

Any combination equivalent to: bachelor's degree in education, human resources or related field and two years increasingly responsible experience working with tutor development, training, outreach, recruitment or similar functions.

Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.

PREFERRED QUALIFICATIONS

• Experience working with tutors
• Experience working at a post-secondary institution, especially at a community college
• Experience with Customer Service
• Experience working with a diverse population of students and interest in supporting student equity and success
• Proficient in Google Suite (Sheets/Docs/Calendar/Slides/Forms), including with the ability to write formulas to cross-reference data in multiple sheets
• Experience with data collection and analysis
• Ability to solve complex problems and track complicated processes
• Ability to work independently
• Excellent interpersonal communication skills
• Ability to multitask efficiently and pay attention to details
• Ability to work with multi generational groups and coordinate with colleagues
• Professional demeanor
• Ability to make students, tutors, and visitors feel welcome
• Bilingual in English and Spanish

WORKING HOURS: Monday-Friday 8:30 am - 5:00 pm. Hours may vary, 12 months per year, plus fringe benefits; 6 month probation period.