"University Event Scheduling Assistant (Student) (FWS)"

Summary: University Event Scheduling is seeking a friendly, detail-oriented student to join our team! This part-time position offers hands-on experience with event scheduling systems and campus operations. As a student scheduling assistant, you will help process and manage space reservations through the EMS scheduling system, respond to emails and phone calls from event organizers, and support a variety of operational and database maintenance tasks.

Responsibilities:

• Provide front-line office coverage, including answering the main phone line, responding to general inquiries, and welcoming walk-in guests.
• Review and process space requests in the EMS scheduling system, paying strict attention to University space policies and scheduling restrictions.
• Communicate with clients via email and phone about questions or concerns related to their event requests, offering alternatives and coordinating with campus schedulers as needed.
• Assist with managing user access and data updates in EMS.

Position Type/Expected Hours of Work: Part-Time. Scheduled hours are up to 15 hours per week. Active Federal Work Study award.

Salary Range: $17.95 per hour.

Required Education and Experience: Current AU student. Strong organizational skills, attention to detail, and commitment to producing quality work. Excellent customer service and communication skills. Interest and ability to work with technology and process large amounts of information. Professionalism and the ability to work independently and collaboratively.

Preferred Education and Experience: Preference for candidates who can commit to at least one full academic year (excluding summers); a two-year commitment is preferred.

Other Details: This position is available only to enrolled American University students. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer. Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.