"User Experience Optimization Specialist"

This position plays a vital part in optimizing digital customer journeys by managing search effectiveness, personalizing content, leveraging web analytics and maintaining high-quality customer data. As a key liaison between OIT, vendors and university stakeholders, the specialist ensures technical execution aligns with user needs and institutional goals.

• Optimize on-site search functionality and digital navigation to improve content discoverability and relevance
• Implement and refine content personalization strategies to deliver targeted, user-specific digital experiences
• Utilize web analytics tools to monitor performance, generate actionable insights and guide strategic decisions
• Develop dashboards, reports and presentations to communicate user behavior trends and performance metrics to stakeholders
• Other duties as assigned