"User Support Analyst"

User Support Analyst

Company: Dartmouth College

Category: IT Support and Training

Type: Full-Time

Posting date: 01/09/2026

Open Until Filled: Yes

Position Number: 0675701

Hiring Range Minimum: $28.53

Hiring Range Maximum: $35.66

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Location of Position: Hanover, NH

Remote Work Eligibility?: Onsite only

Is this a term position?: No

Is this a grant funded position?: No

Position Purpose:

To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.

Required Qualifications - Education and Yrs Exp: Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities: Four years of relevant experience in a personal computer environment.

Department Contact for Recruitment Inquiries: Brian Dellinger

Department Contact Phone Number: 603-646-5101

Department Contact for Cover Letter and Title: Brian Dellinger

Quick Link: https://searchjobs.dartmouth.edu/postings/84298

Description

Consultant and Trouble-Shoot

• Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
• General knowledge of TCP/IP networking.
• Ability to configure TCP/IP settings.

Percentage Of Time: 60

Communication

• Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
• Ability to organize and set priorities.
• Ability to work independently and to maintain a smooth work flow despite frequent interruptions.
• Ability to lead workshops and meetings.
• Ability to teach groups how to use tools and to solve problems.
• Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
• Ability to interact professionally and calmly when working with frustrated end-users.

Percentage Of Time: 40

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned

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