"User Support Specialist - IHP"

Job Summary

The MGH Institute of Health Professions is on the lookout for a dynamic User Support Specialist. In this role, you'll be at the heart of the Institute's technology operations, managing and supporting a range of tech resources like computers, printers, and classroom AV equipment. Reporting to the Director of Technology and Web Services, you'll offer hands-on technical support to students, faculty, and staff. Your day-to-day tasks will include installing and repairing equipment, setting up and operating tech resources, troubleshooting issues, and maintaining software. Are you ready to be the go-to tech expert at MGH? If so, this could be the perfect fit for you!

This individual will work Tuesday through Saturday during the academic semesters. Tuesday through Friday the work hours will be 12:00PM through 8:00PM and Saturday will be 8:30AM through 4:30PM. These hours are subject to change to support each semester’s course schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under the direction of the Director of Technology and Web Services, assists with the installation, maintenance, repair of hardware, software, audio visual equipment and related peripherals. (35%)
• Serve as a resource in support of the Institute’s Help Desk requests (35%)
• Ensures the maintenance of all computers, printers, learning resources, software, classroom audio visual technology and lab technology and simulation resources (15%)
• Installs upgrades to hardware and software. (5%)
• Makes recommendations regarding upgrades and replacement of technology-related equipment. (5%)
• Attends classes and seminars to enhance knowledge of equipment and operating systems. (5%)
• Other duties as assigned by the Director of Technology and Web Services

EDUCATION

• Associate's Degree or higher
• 1-3 years of experience
• Bachelor’s degree preferred or related field

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED

• Candidates must have a solid understanding of computer hardware and software and the ability to troubleshoot computer and software problems
• Familiarity with Microsoft operating system and Apple operating system is required
• In addition, basic knowledge of MS Office suite is required
• Candidates must have at least 1 year of experience that includes customer service and help desk support
• The successful candidate will have experience and skill in the support of Audio Visual equipment and associated software, which includes equipment setup and troubleshooting and resolution of problems.
• At least one year of experience in Audio Visual production and sound is a plus

Additional Job Details

Remote Type: Onsite

Work Location: 100 First Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $21.78 - $31.08/Hourly

Grade: 4