"Usher Part-time, Temporary Assignment"

Job Details

Position Title: Usher Part-time, Temporary Assignment

Position Type: Temporary

Job Number: SA7042122

Full or Part Time: part-time 0-19 hours weekly

Fair Labor Standard Act Classification: Non-Exempt

Anticipated Pay Range: $15.50 - $15.50 p/h

Pay Range Information: Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Job Description Summary: The Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services. This is a part-time position working up to 19 hours per week. This is an entry level position with entry level pay. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.

Responsibilities:

• Reporting to the Front of House Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.
• Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance.
• Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms.
• Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc.
• This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times. This position may carry out other duties as assigned.

Required Qualifications:

• High School Diploma or GED.
• Ability to provide excellent customer service and keep a calm a professional demeanor.
• Excellent verbal and active listening skills and phone etiquette.
• Interpersonal skills to interact with a diverse group of individuals across campus and visitors to the Musco Center.
• Technical skills to learn and use enterprise systems and departmental tools.
• Ability to learn and abide by Chapman University and Musco Center policies and procedures.

Desired Qualifications:

• Experience working in a customer service / public environment is a plus.

Special Instructions to Applicants: Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate

Organization

Chapman University, located in the heart of Orange County, California, offers traditional undergraduate programs in the arts and sciences and select pre-professional and graduate programs. Ranked in the top tier of Western universities, by U.S. News and World Report, Chapman has gained national recognition with its commitment to excellence through research and ground-breaking teaching. The University is classified by Carnegie as an R-2 research institution; Chapman has gained national recognition with its commitment to excellence through research and innovative teaching. More information is available at https://www.chapman.edu/

The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. More information on diversity and inclusion at Chapman University is available at https://www.chapman.edu/diversity.