"Vendor Services Manager"

Job Summary

Ensure a high level of vendor performance in collaboration with internal auxiliary services staff and external vendors. Responsible for overseeing the efficient and effective delivery of high-quality food services, tenant services, and other support services that directly enhance the colleges primary educational mission.

ESSENTIAL FUNCTIONS

• Research and identify potential service vendors based on quality, reliability, pricing, and alignment with the institution's needs.
• In collaboration with procurement, manage and negotiate vendor contracts, focusing on cost-effectiveness, quality, and adherence to service level agreements (SLAs), invoice accuracy, timely payments, and budgetary guidelines.
• Serve as the primary point of contact for vendors, foster positive and productive relationships, assess vendor qualifications, conduct background checks.
• Identify vendor-related issues, analyze and recommend solutions, track and follow-up on corrective and preventive actions efficiently and professionally.
• Maintain accurate records and documentation related to vendor contracts, performance, and compliance to support continuous improvement.
• Conduct regular reviews of vendor performance and contracts, against established KPIs, including food quality, timeliness, health and safety compliance, and customer feedback, implementing renewals or changes as necessary.
• Conduct regular inspections of food preparation areas, dining facilities, and storage areas to ensure adherence to sanitation and safety regulations.
• Implement and monitor corrective action plans to address any non-compliance or underperformance issues promptly.
• Collaborate with internal stakeholders (students, staff, administration) to understand their needs and expectations.
• Ensure all service operations comply with federal, state, and local regulations.
• Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelors degree in Business Administration, hospitality management or related field required
• 3 years experience in vendor management, hospitality, or supply chain management required

Licensing & Certification

• Valid Texas Driver License

Special Skills

• MS Office Programs
• Budget Management
• Project Management
• Negotiation & Contract Management

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215