"Veterans Affairs Enrollment Services Specialist 00695"

Veterans Affairs Enrollment Services Specialist 00695

Company: Christopher Newport University

Job Location: Newport News, 23606

Category: Veteran and Military Services

Type: Full-Time

Role Title: Education Support Specialist II

Position Number: 00695

Type of Posting: General Public

This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Departmental Objective

To support the "Students First" philosophy by providing exemplary service and support to increase the ease of the registration and matriculation of students. To promote the success of CNU students as we assist them in achieving their goal of graduation.

Purpose of the Position

Assists with the review and certification of credit hours for VA education programs toward approved academic programs. To serve as a VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. Assists with the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs benefits, Federal policies, and state and institutional policies and regulations as related to students of military families. Familiarization and ability to interpret and communicate complex University policies and federal laws, such as the Family Educational Rights and Privacy Act. Uses independent decision-making and problem solving within complex guidelines.

Knowledge, Skills, and Abilities Related to Position

• Knowledge of higher education and university policies and procedures
• Knowledge of spreadsheet and database software
• Ability to interpret and communicate complex policies, procedures, rules, and regulations
• Ability to function well in a high volume, stressful environment
• Ability to work cooperatively with a diverse population
• Ability to work independently with detailed information
• Ability to interpret, communicate, and apply regulations and legal statutes
• Strong computer skills for data entry tasks, scanning, and business correspondence with a keen attention to detail
• Strong oral and written interpersonal communication skills
• Excellent organizational skills

Education, Experience, Licensure, Certification Required

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma

Experience:

• Experience working with confidential information
• Experience working with veterans affairs or other government regulated programs

Additional Consideration(s)

Education:

• Bachelor's degree or higher in a related field

Experience:

• Experience with Banner
• Experience working in higher education setting
• Experience as a Veteran Affairs School Certifying Official to include working with Enrollment Manager

Salary Information

Starting at $34,277 Commensurate with Education and Experience

CNU Information

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.

Role Code 29143

Conditions of Employment

• This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
• Selected candidate must attend a 2-day New Employee Orientation Program.

Is this position telework eligible? No

Posting Number: PS1164P

Number of Vacancies: 1

Closing Date: 01/05/2026

Open Until Filled: No

Special Instructions to Applicants

CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North - 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).

In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education.