"Visitor Experience Assistant - 6 Posts"

Visitor Experience Assistant - 6 Posts

Location: Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH

About the role

We are looking for Visitor Experience Assistants to join the team at the Ashmolean Museum, welcoming visitors from across the world. You will greet visitors, answer questions, support wayfinding, and help ensure everyone has an enjoyable and engaging visit. You will also encourage visitor giving and membership, and help maintain high standards across the museum.

You will work as part of a team on a rota, supporting the smooth day-to-day running of the museum and assisting with safety procedures where required. These are part-time, permanent posts with varying hours and shift patterns. All working patterns include Tuesdays and at least one weekend day per week, with some requiring both weekend days. In your supporting evidence form, please indicate your preferred working pattern(s).

• 21 hours per week / 0.58 FTE (3 posts)
• 24.5 hours per week / 0.67 FTE (2 posts)
• 15.75 hours per week / 0.43 FTE (1 post)

This role will involve some manual handling and lone working. Full training will be provided.

About You

You will be friendly, reliable and confident when working with a wide range of people. You will enjoy delivering good customer service and creating a welcoming environment for visitors. You will be a team player who can work in a busy environment and use your initiative to respond to different situations. You will have good communication skills and take pride in maintaining high standards.

An interest in museums or culture would be beneficial. Experience in a customer-facing role or knowledge of another language would be an advantage.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Sukie Trowles, Visitor Experience Supervisor, who can be contacted with enquiries relating to the role (sukie.trowles@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Wednesday 1 April 2026 can be considered. Interviews are expected to take place on Thursday 16 April 2026.

Recruitment drop-in event

Curious about joining our team as a Visitor Experience Assistant? Come along to our Recruitment Drop-In Event!

📅 Saturday 28 March 🕐 14:30 – 16:30 📍 Headley Lecture Theatre, Ashmolean Museum

During the session, you will:

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Receive advice on your job application and the supporting evidence form we use

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.*