Welcome Point Receptionist

Welcome Point Receptionist

University of Nottingham - Halls Management - University Park

Location:NottinghamSalary:£25,073 to £28,108 per annum (pro-rata if applicable). Posts are offered at the minimum salary point with progression to the higher salary point through an annual incremental pay riseHours:Full TimeContract Type:Permanent

Placed On: 10th April 2026

Closes: 24th April 2026

Job Ref: NHE282326X1

Location: University Park

Interview date: To be confirmed

Your Role as Welcome Point Receptionist

The Welcome Points within the Halls of Residence are responsible for delivering professional and high-quality support to the student journey throughout their time at the University of Nottingham by enhancing their experience through the provision of excellent customer services. The Welcome Point Reception Team provide the first point of contact for students, contractors, colleagues, visitors and building users.

Working within one of our Welcome Points on University Park you will have a flexible and proactive approach to resolving problems and answering queries quickly and effectively. In addition to excellent problem-solving skills, the ability to remain calm under pressure you will have the ability to prioritise your workload in response to differing needs and deadlines of our varied customer base.

The successful candidate will be required to design and maintain databases, spreadsheets and filing systems. You will also provide administrative support to the Hall Management team including typing letters and emails, producing purchase orders and managing the key and access card stock throughout the day.

Candidates should have relevant vocational qualifications NVQ Level 2/3 or equivalent with some relevant experience or have substantial work experience gained in an administration role within a similar fast-paced customer facing environment.

The post is offered on a permanent contract. Hours of work are full time, 36.25 per week, 5 days out of 7 to be arranged to include weekends between 8.00am and 6.00pm. (This will include University and Public Holidays on a rota basis) Flexibility will be required. Job share arrangements may be considered.

Further details regarding the duties for the post can be found on the attached job role profile.

The University of Nottingham are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. We strive to provide a range of benefits and rewards, including leading fitness and health facilities, staff discounts and travel schemes. We also offer an excellent holiday allowance of 27 days plus additional university closure days and bank holidays.

All of our vacancies are available to view at: www.nottingham.ac.uk/jobs/home.aspx

Informal enquiries may be addressed to dave.butler@nottingham.ac.uk. Please note, applications sent directly to this email will not be accepted.