"Workforce Career Consultant"

Posted: 10-Feb-26

Location: Main Campus, 6301 Kirkwood Blvd SW, Cedar Rapids

Categories: Staff/Administrative

Internal Number: 5229898

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under the general supervision of the Director of Skills to Employment, the Career Consultant provides comprehensive career support to dislocated workers, economically disadvantage adults, and young adults facing barriers to employment. This includes career advising, skills development monitoring, job search and placement assistance, and job retention support.

The Career Consultant is responsible for outreach, participation orientation, conducting assessments, educational and occupational planning, and ongoing case management. This role also focuses on maintaining participant engagement, meeting enrollment targets, and achieving program performance outcomes.

The typical work schedule for this position will be Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

Essential Functions:

• Greet and assist customers at the Iowa*WORKS* office by identifying their needs and providing appropriate services.
• Conduct outreach and enrollment services at off-site partner locations.
• Deliver excellent, seamless customer service to customers, program participants, training providers, support service providers, and other community providers.
• Fully utilizes the case management tools and ensures all records, case notes, and documentation comply with program and regulatory standards.
• Strategize and implement plan to achieve enrollment and performance goals for the Workforce Investment and Opportunity Act (WIOA), GAP tuition assistance program, and KPACE.
• Support outreach, intake, and referral processes by screening potential program participants, connecting them with the right team member, and monitoring referrals through a tracking system.
• Conduct group employee information sessions and workshops for lay-off events, Iowa*WORKS*customers and as part of outreach activities.
• Support program participants as they complete training activities by assisting them with mock interviews, resume development, job search planning, employment placement and follow up services.
• Develop relationships with local employers for program participant placement activities and for the development of paid On the Job Training and internship-type opportunities.
• Manage a caseload of program participants in employment and training services.
• Develop, monitor, and record individualized service strategies and progress with program participants that meet performance metrics and expectations.
• Perform other duties as assigned.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, customers, suppliers and the community we serve.
• Must be a self-motivated, energetic, and creative individual with strong computer skills.
• Must be resourceful and able to problem solve.
• Ability to communicate clearly, concisely, logically and coherently both verbally and in writing.
• Possess ability to read and understand written and oral instructions and to request clarification when needed.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.