Accounting Support Specialist

Job Description

Supports the organization's accounting functions. Maintains up-to-date and accurate records of daily transactions, accounts receivable, accounts payable, inventories, payroll, and various other records.

Job Responsibilities

• Guides and assists customers with highly complex questions, paperwork, and requirements, as they relate to financial and business activities such as billing, financial aid, payment deadlines, tuition rates, tax forms, refunds, or student receivables. Advises lower level employees on complex customer inquiries, requiring advanced knowledge of department policies.
• Often directs work, trains, and/or supervises student employees.
• Ensures requisitions are processed in a timely manner and are properly recorded. Obtains necessary documentation for customers related to contracts.
• Provides complex financial support to departments and areas within the University.
• Ensures financial aid applications are received and processed correctly. Researches and resolves any issues with applications.
• Processes financial aid award adjustments and determines loan eligibility and award amounts. Communicates with students regarding student loan issues, eligibility requirements, and award amounts.
• Posts and removes charges on accounts as necessary. Places holds on student accounts for delinquent loans and payments. Prepares and distributes invoices and all other account documentation. Reviews work of other employees.
• Compiles, analyzes, and reconciles accounts related to loan and grant programs to ensure compliance with state and federal regulations.
• Records and tracks expenses and revenue for department or area.

Minimum Qualifications

Knowledge of standard finance and business policies, procedures, services, tools, and/or equipment in a field of specialization typically obtained by a high school degree or GED or equivalent and a minimum of 3 years related experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

Preferred Qualifications

At least one year of customer service experience.

Associate's degree, or vocational or technical school degree

Service-oriented, diplomatic, and tactful when resolving problems. Computer proficient including Microsoft Office Suite. Good problem solving skills. Ability to delve into problematic issues and seek resolution. Resolution of the issue may be at the student, parent or institution level.