Admin Support II - Reception/Customer Care, Registrar's Office

Position Announcement

Who we are: The Registrar's Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Empower Students, Eliminate Barriers, Embrace Innovation. Now is the right time to join the UVU Registrar's Office!

Who we are looking for: We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Admin Support II - Reception & Customer Care to our Registrar's Office team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student experience!

What you'll be doing: The Admin Support II staffs the Registrar's Office front desk 100% of the time. Provides high-quality customer service; greets and assists with check-in for all incoming visitors in the Registrar's Office suite, including students, parents, university staff, and faculty. Reports to the Department Admin with primary responsibilities including front desk staffing, inventory management, record keeping, basic research and information gathering, basic vendor communications/research, internal and external site updates, basic troubleshooting, detailed internal documentation editing and review, and other special projects. Additionally, the Admin Support II assists in administering student data system access, including evaluating and processing access requests (for systems like Banner), assisting in regular access audits, creating access groups and accounts, terminating access for previous employees as needed, and other related tasks.

Additional responsibilities include cross-training in Department Admin duties and assisting with a variety of tasks and projects as assigned. Responsibilities are clerical in nature and require precise data entry.

This position is not eligible for remote work rotation. Working hours are Monday-Friday, 8 am-5 pm, with a 60-minute lunch break.

Summary of Responsibilities

• Provides high-quality customer service; Greets and assists with check-in for all incoming visitors in the Registrar's Office suite, including students, parents, university staff, and faculty.
• Inventory management, record keeping, basic research and information gathering, basic vendor communications/research, internal and external site updates, basic troubleshooting, detailed internal documentation editing and review, and other special projects.
• Assists in administering student data system access, including evaluating and processing access requests (for systems like Banner), assisting in regular access audits, creating access groups and accounts, terminating access for previous employees as needed, and other related tasks.
• Perform other job-related duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with an associate's degree and one year of experience or any combination of education and experience related to the summary of duties totaling three years.