Administrative Department Coordinator, Student Health Services

Company: Colgate University

Job Location: Hamilton, New York

Category: Administrative Assistants

Type: Adjunct/Part-Time

Division: Dean of the College

Department: Student Health Services

Hiring Wage/Salary Range: $19.00-$21.00 / hour

Professional Experience/ Qualifications

• Prior experience in a medical office environment is required, preferably more than 3 years.
• Demonstrated ability to work in a team oriented, fast-paced work environment with a proven track record of meeting deadlines, anticipating the needs of the team, and delivering outcomes.
• Proficient with current medical office technologies.
• Comfortable with medical terminology and discussing personal/sensitive health matters.
• Ability to work with confidential information and maintain strict confidentiality.
• Good communication and teamwork skills.
• Exceptional customer service skills.
• Has a growth mindset.
• Ability to maintain a high level of enthusiasm and energy, while portraying a positive image.
• Must be able to take direction from several people and have proven ability to prioritize tasks with conflicting deadlines, handle frequent interruptions, work in an open office environment.
• Demonstrated excellent problem solving; analytical and critical thinking skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Familiarity with Colgate University and university administrative systems.
• Previous medical office experience and/or basic medical knowledge is a plus.
• Experience fostering a welcoming and inclusive environment, sensitive to students with physical and mental health challenges.
• Ability to demonstrate a strong commitment to inclusion and the desire and ability to successfully work with a broad spectrum of individual identities including personal, social, and otherwise.

Education

High school degree required. An Associates degree is preferred or equivalent combination of education and experience in records management, accounting, and office operations in a medical setting.

Offer Determination

When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.

Physical Requirements

Moderate physical activity. Requires handling of average-weight objects up to 25 pounds. Environment involves possible exposure to illnesses and situations that require following extensive safety precautions and may include the use of protective equipment.

Benefits

Colgate University offers a competitive benefits package, with most benefits effective on the date of hire. Highlights include: medical, dental, vision, retirement contributions, paid time off, paid family leave, health & wellness, continuing education and professional development. We also offer unique perks, such as free parking, gym discounts, bookstore savings, athletic tickets, and access to cultural and recreational facilities. Explore the full benefits package on our Benefits page.

Department Statement

Colgate Student Health Services provides high quality, confidential, and equitable healthcare and education to empower all students. Student Health Services offers routine medical care, gender appropriate health services, and mental health services, while also promoting wellness through health education. The Student Health Services is part of an integrated Health and Wellness team, partnering with the university's Counseling Center, Haven Sexual Assault Resource Center, and Shaw Wellness Institute to provide a holistic approach to health and wellness.

This is a 10-month position that carries 12 months of benefits.

Accountabilities

The Administrative Department Coordinator, Student Health Services is accountable for:

• Answering incoming three-line phone calls and messages; responding to messages via email and the medical portal and sending triages to the clinical staff.
• Scheduling student appointments in the electronic health record (EHR) system, and guiding students through check in and check out per policies and procedures.
• Provides cross-functional support for inbound/outbound document processing and maintaining electronic health records according to Student Health Services' confidentiality policy and best practices.
• Serving as an initial point of contact for students, parents, and visitors, ensuring a warm, welcoming, and inclusive environment.
• Supporting efficient and accurate maintenance of office supplies, facilities, and equipment.
• Upholding confidentiality of all health and wellness support services in the university's Student Health Services, and other locations, including the department's EHR and other practice management systems.
• Provides cross-functional support with medical referrals, requests for insurance authorization, prescription authorizations and other office duties as assigned.
• Actively participate in integrated Health and Wellness meetings, committees, and student-focused activities.
• Providing assistance and logistical support for department, Health and Wellness programming, and off site medical clinics.
• Rotating weekend coverage (Saturday 9am-1pm).
• Attending department, division and university meetings and participate on other committees as requested.
• Performing other job related duties and responsibilities as needed to support the needs of the department.

This position has been designated as a Campus Security Authority (CSA), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.

Work Schedule: Weekdays, Occasional Weekends