Admissions Outreach and Engagement Coordinator

Position Summary

The primary function of the Admissions Outreach and Engagement Coordinator is to oversee the essential communications for the Office of Admissions. This includes but is not limited to answering phones, responding to emails, providing excellent customer service and building relationships with stakeholders and prospective applicants. In addition, this position will demonstrate exceptional verbal and written communication skills by delivering presentations and participating in public speaking events to support admissions and enrollment processes. The Admissions Outreach and Engagement Coordinator will also assist with event coordination and prospective student engagement as well as provide applicant support.

Knowledge, Skills, Abilities and/or Competencies

• Excellent customer service and communications skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to represent the department professionally during events, information sessions, and outreach activities.
• Strong public speaking skills with the ability to present information clearly and confidently to groups of varying sizes.
• Ability to work as part of a team, work independently, and maintain confidentiality.
• Ability to adapt to changing priorities, shifting deadlines, and evolving institutional needs.
• Demonstrated initiative and self-direction.
• Highly motivated, proactive, and results-oriented.
• Possess strong attention to detail and time management skills.
• Exceptional organizational skills.
• Ability to exercise interpersonal skills in establishing and maintaining effective working relations with peers, external contacts, faculty, and staff across all levels of the university.

Physical Demands

Standard office environment with majority of work at a desk/computer.

Minimum Qualifications

Bachelor’s degree in a related field or equivalent and 2 years of professional experience

Duties/Responsibilities

Prospective Student Engagement:

• Coordinate and attend admissions events, including recruitment events, conferences for prospective applicants and pre-med students, workshops, and events for faculty and advisors.
• Lead event logistics and prepare materials for Health Profession Fairs and tabling events.
• Collaborate with the Director of Admissions to develop and execute strategic recruitment initiatives.
• Drive recruitment strategy and prospective student engagement.
• Manage the logistics and support the needs of pathway programs.
• Collaborate with campus and community partners to execute effective engagement strategies.
• Review student records, input data, and generate letters and/or lists utilizing the student database.
• Follow up with students to verify any application issues, including discrepancies or missing information.
• Represent the School of Medicine at events as needed.

Percentage of time: 50

Communications and Applicant Support and Outreach:

• Serve as a primary point of contact for applicant inquiries, providing guidance on admissions, interviews, and enrollment management, working with applicants throughout the admissions process.
• Oversee the communications of the Admissions Office, including but not limited to responding to email, answering phones, and public speaking.
• Manage communications during the application process, including email, phone, and in-person interactions with applicants, admitted students, and other stakeholders.
• Application review, event coordination, and building relationships with students and stakeholders to meet enrollment goals.
• Facilitate open house events and workshops, provide presentations to various groups, and serve as a spokesperson for the School of Medicine Admissions Office.
• Collaborate with SOM marketing to create communications strategies for social media and website content.
• Demonstrate an adaptive communication style as this role will interact with various community stakeholders, university leadership, families, students, and prospective applicants.

Percentage of time: 40

Admissions Administrative Support:

• Review student records, input data, and generate letters and/or lists utilizing the student database.
• Provide regular updates to supervisor and other members of the enrollment leadership team on the status of applicants, recruiting efforts, and semester forecasting.
• Serve on committees as needed for special projects or tasks.

Percentage of time: 10