Assistant Director of Academic Support Programs (Student Services Professional IV)

Assistant Director of Academic Support Programs (Student Services Professional IV)

Classification: Student Services Professional IV

Department: The department of Supplemental Instruction (SI) within the Division of Academic Affairs is a learning support program that provides weekly group study sessions for students taking bottleneck, key gateway, or historically difficult courses. It is led by exceptional students who have mastered the course materials. The Supplemental Instruction leaders are trained to facilitate group sessions where students can meet to improve their understanding of the course materials, review and discuss important concepts, develop study strategies, and prepare for exams. We seek an exceptional individual to join our team as the Assistant Director of Academic Support Programs (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Sub-Division:

Salary Range: $6,320 - $6,993 per month

Appointment Type:

Time Base:

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Essential Qualifications:
Bachelor's degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master's degree from an accredited college or university in counseling, clinical psychology, social work, or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Master's degree from an accredited four year-college or university. Maintaining confidentiality, teamwork spirit, and adaptability to change. Ability to supervise, mentor, and train instructional student assistants and student assistants, including organizing, prioritizing, and scheduling work assignments and assessing performance. Experience in leading the development of assessment practices for academic support programs. Familiarity with SI mission, operation, organizational structure, and certification/accreditation requirements. Demonstrated understanding of best practices in academic support services (e.g., SI, tutoring, embedded tutoring), student learning, and student success initiatives. Demonstrated ability to lead multiple projects and prioritize short- and long-term goals and responsibilities, with the skills to adapt and pivot. A record of experience using technologies related to student support services (e.g., Education Advisory Board (EAB)).

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information:
California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.