"Assistant Director - Student Financial Services"

This class's purpose is to perform advanced level duties in maintaining data and student finance records for assigned College departments or divisions and manage student finance accounts to improve student outreach, communication, and retention. The position supervises program staff.

Master's degree in Data Analytics, Finance, Accounting or Business Management and three (3) years of experience analyzing accounts receivables, performing data analysis and preparing summary reports. Higher Education experience preferred. Must have proficiency in Microsoft applications. Familiarity with PowerBi analytics and visualizations is a plus. One year of supervisory experience preferred.

For Best Consideration Apply by October 24, 2025

Duties:

1. Manage report preparation, data analytics, and training of college personnel using student information systems (e.g., Banner), Excel tools, customer relationship management system, and PowerBI platforms.
2. Prepare, analyze, and disseminate data lists for student outreach and communications.
3. Prepare various financial reports and summaries for executive leadership.
4. Develop and manage the monitoring processes and communication of student account balances using the customer relationship management system and student formation system.
5. Mange and prepare outreach and communications calendars, schedules and reports for student finance outreach and customer service specialists.
6. Work directly with department heads and school deans to conduct effective outreach to students.
7. Utilize intermediate skills in Excel and PowerBi visualizations to extract data.
8. Manage staff virtual calendars, scheduling, and appointment availability for students via the customer relationship management system.
9. Demonstrate consistent courtesy, tact, professionalism, and possess strong customer service skills when communicating with students and college constituents.
10. Directly supervises, provides leadership, orientation, and training, coaching, and mentoring to departmental staff.
11. Participates in the recruiting and hiring as well as disciplining and evaluating employee's performance.