"Student Accounts Assistant"

Job Details

Posting Number: S0660

Classification Title: Administrative Support Specialist

Overall Position Competency: Contributing

Working Title: Student Accounts Assistant

Position Number: 000101

FLSA: Non-Exempt

NC Salary Grade Equivalency: GN05 (For employment/re-employment priority purposes only)

Recruitment Range: $35,000-$37,500

Position Summary: The UNC Asheville Student Accounts Office seeks to provide a high level of support to the University and its stakeholders that is competent, approachable, reliable, empathic, and responsive. The Student Accounts team is responsible for representing these pillars in both attitude and action.

The Student Accounts Assistant directly communicates with students and their families, providing information concerning tuition and fees, student billing, payment, registration, etc. This position is also responsible for receipting payments to the University and providing customer service to the campus community regarding the receipt and processing of those funds.

Duties of this position will include:

• Communicating with students and the campus community in person, over the phone, and through email correspondence.
• Posting charges for special programs and sending updated bills to students.
• Assisting Student Accounts team members with varying office duties, such as mailing collection letters, maintaining spreadsheets, and other office related tasks Receiving and recording student payments and University receipts, maintaining cash drawer and creating bank deposits.

Division: Budget and Finance

Department: Finance - Controller

Full-Time / Part- Time: Full-Time

Months per Year: 12 Months

Time Limited Position: No

If time-limited, length of assignment: Not applicable

Minimum Education/Experience/Skills: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Education/Experience/Skills: An Associate’s degree in business or accounting is preferred or equivalent combination of training and experience.

The preferred candidate is customer service oriented, demonstrates excellent verbal and written communication and interpersonal skills, is highly proficient with computer software applications including MS Office and Google Applications, and is a proactive problem solver. The Cashier must be able to work independently with a high level of professionalism, be well organized, flexible, and be able to manage and meet demanding deadlines.

Candidates who have experience with the Ellucian Banner System and/or more than two years of cashier experience in higher education are strongly preferred.

The ideal candidate excels in:

• Maintaining accuracy while processing large amounts of data.
• Prioritizing tasks and manage workflow so that daily deadlines are met and reports are completed timely.
• Receiving, accounting for and disbursing cash.
• Maintaining, verifying, and coordinating cash accounting records from a variety of sources.

Work Schedule and Hours: Typical hours are Monday-Friday from 8:00 a.m. – 5:00 p.m. Some additional evening and weekend hours during peak periods may be needed.

Competency Profile: http://oshr.nc.gov/state-employee-resources/classification-compensation/comp-profiles

Special Instructions Summary: Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.

Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.

If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Posting Date: 09/23/2025

Closing Date: 10/15/2025

Open Until Filled: No