"Assistant Director, Ticket Operations"

Position Highlights

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.

The Assistant Director, Ticket Operations role is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. The position acts within the rules and regulations of the University, Conference, and NCAA.

This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes.
• Assists with managing daily operations of the ticket office.
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensures student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
• Budget Accountability.
• Additional duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of NCAA rules and regulations.
• Ability to problem solve and make decisions.
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects.
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.
• Demonstrated extensive knowledge of the Paciolan Ticketing System.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Three years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree.
• Direct experience within Division 1 collegiate athletic ticket operations.
• Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
• Demonstrated experience with interpersonal, communication, and time management skills.
• Experience with MS Office suite.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40 + nights and weekends

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Athletics

Benefits Eligible: Yes - Full Benefits

Rate of Pay: Depends on Experience

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 5

Career Stream and Level: PC2

Job Family: Events Mgmt, Athletics

Job Function: Athletics

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Documents Needed to Apply: Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant: Please submit Resume, Cover Letter, and the answers to the following questions as the Additional Document. Thank You.