Registration and Records Associate

Position Summary:This position supports the Registration and Records functions for the College and the operations of the Registration and Records (R&R) team. The Registration and Records Associate supports the Assistant Registrar as the primary contact for students, parents, staff, and other involved stakeholders relating to registration processes and educational records for undergraduate (UGRD) classes and processes. The Registration and Records Associate assists students with registration for UGRD classes, and student record requests. This position requires a high-level attention to detail and accuracy. Additionally, this position provides customer support services to the public on behalf of the department using a variety of styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential Duties and Responsibilities:

These are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

The following are the functions essential to performing this job:

1. Deliver exceptional customer service in a fast-paced environment, adeptly handling inquiries related to UGRD programs, class offerings, prerequisites and enrollment procedures.
2. Monitor and manage Registration and Records email accounts, responding promptly and redirecting communications as necessary.
3. Assist students in navigating the online registration system (PeopleSoft) and enrollment services platforms (Navigate and Slate), including entering student permissions in PeopleSoft for class enrollments.
4. Process unofficial transcript requests, and student profile updates, including change of name and change of address requests.
5. Ensure accuracy in student records, registration, and demographic information updates within PeopleSoft, while adhering to academic policies, administrative procedures, and FERPA regulations.
6. Offer guidance to students on completing Registration and Records forms and communicate any errors or scheduling inconsistencies to relevant staff members.
7. Maintain comprehensive record-keeping by scanning and linking required documents into Perceptive Content daily.
8. Foster collaboration with campus offices to support student success and retention and assist with data changes such as tuition rate adjustments.
9. Provide inclusive customer support to faculty, staff, students, and external stakeholders, prioritizing open and timely communication.
10. Demonstrate autonomy, discretion, confidentiality, and sound judgment in all tasks, working effectively with minimal supervision.
11. Perform additional duties as assigned.

Salary: $28.11 - $30.92 hourly

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.