Registrar Clerical Assistant (Part-time, Non-Benefited)

TITLE: Clerical Assistant

DEPARTMENT: Office of the Registrar

SUPERVISOR: Director, Student Records/Registrar

SSTA APPROVER: Director, Student Records/Registrar

SCHEDULE: Up to 29 hours a week

HOURLY RATE: $20/ hour

General Statement of Duties:

This position supports the Registrar's Office front desk in serving students, faculty, parents and staff at the University. It involves in-person and phone customer service as well as the registration of students into courses and providing information about our program and division.

Responsibilities:

1. Provides general office assistance for the Office of the Registrar which may include, but not be limited to: answering phone calls, composing emails/correspondence, registering students into classes, maintaining databases, and managing inquiries
2. Provides outstanding customer service to current and prospective students and faculty
3. Monitors registrar, transcript, hiatus general email
4. Assists with record documentation and providing assistance with transcripts to DGCE and other offices as needed.
5. Performs other duties as assigned by the Registrar and Associate Registrar
6. Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
7. Performs other duties as assigned.

Job Requirements:

Required Qualifications:

1. At least 2-3 years of full-time or equivalent part-time administrative experience
2. Detail-oriented and organized with attention to accuracy
3. Strong communications skills, both oral and written
4. Ability to work effectively with a wide variety of individuals and groups
5. Proficient in Microsoft Word and Excel
6. Proficient in use of databases
7. Ability to perform duties above with or without reasonable accommodation
8. Ability to work independently and as a member of a team

Preferred Qualifications:

1. Previous work experience in higher education strongly preferred

Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

This is a part-time, non-benefited, hourly position.